Yikes! Hojo Cancellation Policy

[RainyDayPixie]

Hi all.

I saw a few months ago that Hojo changed their Entertainment Rate cancellation policy. I booked a trip for this month that I can't take. I was expecting to have to pay one night as a penalty for cancelling, but the whole stay is nonrefundable.

I'm working with reservations/customer service to see if the Manager will allow a change of dates with smaller penalty, etc.

Their own discussion board mentions a one night penalty (which I understand- there must've been a bit of abuse of their generous previous policy), but reservations tells me that it is considered a "prepaid" trip (even though I haven't paid for it yet) and can't be modified in any way.

Anyone else have experience cancelling entertainment rate rooms since the policy change?

I'm just sick about being out such a big chunk of change! (On top of not getting to go to DL!) Fingers crossed this will work out ok!

 

[RainyDayPixie]

Manager already called and said they'd cancel my reservation no problem.

Thanks Hojo! I'll definitely book there when I make it down!

 

[3Minnies1Mickey]

Manager already called and said they'd cancel my reservation no problem.

Thanks Hojo! I'll definitely book there when I make it down!

That's good to hear. The change is the main reason I haven't wanted to book with them.

 

[longtimedisneylurker]

Just out of curiosity, when you talked to the first person who told you that you were going to be charged for the whole stay, was that an in-house employee or someone you reached through the Hojo national corporate phone line? I do remember the local manager specifically addressing this question when the policy change was made. He commented that the wording provided by the national booking web page was more restrictive than the actual policy the Hojo Anaheim was implementing. I'm glad you got such a positive speedy response from management. I also had a good experience recently with management response to a complicated reservation when I stayed there in August.

 

[jory29]

I knew you would be happy with the outcome.

 

[NewbieMouse]

I have a reservation for December for the entertainment rate and they told me it was 30 days. I emailed them and got it in writing - I don't like surprises like that!

 

[RainyDayPixie]

Just out of curiosity, when you talked to the first person who told you that you were going to be charged for the whole stay, was that an in-house employee or someone you reached through the Hojo national corporate phone line?

I think it was the national line (via the 800 number on their site). I should always just call the 714 #!! They forwarded my "issue" to the manager, who called within 10 minutes. I was expecting to have to pay for 1 night since I'm cancelling just a week away (this is the entertainment rate), but he cancelled it all, no penalty.

I was pleased and will stay there next time I make it down!