smd8z
Mouseketeer
- Joined
- Feb 27, 2015
- Messages
- 158
Just back! We were in the hotel part of Wyndham Bonnet Creek (The Grand), and we had a nice stay. A few things:
1. Housekeeping is lacking to say the least. Our room wasn't cleaned until 6:45pm for 2 of the 4 nights we were there. We had a room on the 12th floor at the end of the hallway. They did not replenish the coffee in the room and never once vacuumed. Yes, they made the beds and gave us new towels but that was it. We even had to chase them down to get rid of the trash in the trash can (there is only one small trash can per room; in the bathroom).
2. The Italian restaurant at the Grand is delicious. We had our best meal there. The chicken parmigiana, breaded ravioli and salmon were all wonderful. Prices were not too bad (but we are from DC so we are used to higher prices). The outdoor restaurant at the Grand pool was very good as well. We are the steak and cheese, onion rings, fries, bean burger and one of the salads, and they were all delicious.
3. The pools are great but no lifeguards on duty at the lazy rivers led to a lot of crazy kids standing on tubes and running through the mulch beds before jumping in the pool. We were there during a cheer competition and we witnessed a handful of incidents where the girls were doing cheer stunts while standing on the tubes and then falling on young kids in the pool. One young boy got really hurt but the girls didn't notice. Quite a few parents of the young kids spoke to the girls but they kept doing it. We moved pools a few times because of the rough play ( mind you we have four kids under the age of 12 so we are used to some roughhousing). There was a lifeguard at one of the pools with a slide but she was solely watching the slide. Behind her, kids were diving in the pool where there were clearly marked signs saying "no diving". One kid scraped his chin on the bottom of the pool because he was diving in 3 feet of water.
4. We drove to all the parks and had no issues with it taking an hour like we had heard. On MK day we were out of our room and walking down Main Street in 40 mins. And yes, security was time consuming. We even packed light (no backpack just a sling bag) so we could go through the "quick" line for purses only. All the other parks were about 20 mins because there was no monorail involved. We did not take advantage of their shuttle to the parks because we had a car.
5. Kingdom strollers and Garden Grocers were fantastic and delivered straight to the hotel. No problems.
6. We had a wonderful experience with all the staff members there. Even the housekeeping staff were very sweet when we had to find them for more towels and coffee, etc.
7. Yes, there is a $20 parking fee and $20 resort fee per day. A lot of people have seemed surprised by these fees. We booked this hotel using frequent flyer miles, and they made it very clear when we did that we would have to pay these additional fees.
1. Housekeeping is lacking to say the least. Our room wasn't cleaned until 6:45pm for 2 of the 4 nights we were there. We had a room on the 12th floor at the end of the hallway. They did not replenish the coffee in the room and never once vacuumed. Yes, they made the beds and gave us new towels but that was it. We even had to chase them down to get rid of the trash in the trash can (there is only one small trash can per room; in the bathroom).
2. The Italian restaurant at the Grand is delicious. We had our best meal there. The chicken parmigiana, breaded ravioli and salmon were all wonderful. Prices were not too bad (but we are from DC so we are used to higher prices). The outdoor restaurant at the Grand pool was very good as well. We are the steak and cheese, onion rings, fries, bean burger and one of the salads, and they were all delicious.
3. The pools are great but no lifeguards on duty at the lazy rivers led to a lot of crazy kids standing on tubes and running through the mulch beds before jumping in the pool. We were there during a cheer competition and we witnessed a handful of incidents where the girls were doing cheer stunts while standing on the tubes and then falling on young kids in the pool. One young boy got really hurt but the girls didn't notice. Quite a few parents of the young kids spoke to the girls but they kept doing it. We moved pools a few times because of the rough play ( mind you we have four kids under the age of 12 so we are used to some roughhousing). There was a lifeguard at one of the pools with a slide but she was solely watching the slide. Behind her, kids were diving in the pool where there were clearly marked signs saying "no diving". One kid scraped his chin on the bottom of the pool because he was diving in 3 feet of water.
4. We drove to all the parks and had no issues with it taking an hour like we had heard. On MK day we were out of our room and walking down Main Street in 40 mins. And yes, security was time consuming. We even packed light (no backpack just a sling bag) so we could go through the "quick" line for purses only. All the other parks were about 20 mins because there was no monorail involved. We did not take advantage of their shuttle to the parks because we had a car.
5. Kingdom strollers and Garden Grocers were fantastic and delivered straight to the hotel. No problems.
6. We had a wonderful experience with all the staff members there. Even the housekeeping staff were very sweet when we had to find them for more towels and coffee, etc.
7. Yes, there is a $20 parking fee and $20 resort fee per day. A lot of people have seemed surprised by these fees. We booked this hotel using frequent flyer miles, and they made it very clear when we did that we would have to pay these additional fees.
