Wrong Toll Charges AGAIN, sigh!

[Hisgirl]

It just doesn't matter what we do. Every. Single. Trip. we end up with toll charges on our credit card.

We go through cash lanes, keep the receipts, take pictures, every single thing we can do to verify we paid cash toll both times arriving and both times leaving.

We get charges on our card, or a letter in the mail. Every time. Last time, I said 'No more!" and fought it and found out the erroneous tolls were all in Miami while we were in Orlando.

This past time in September, we did the same (pictures, kept the receipts), but coming back, used the Georgia Peach pass through the Sun pass lanes.

I just saw a $6.75 toll charge from Alamo. We paid all four tolls. Yes, there it is.

Is it just me? Does anyone else think they did everything right and still get charged?

 

[MIChessGuy]

I have been using my portable SunPass with Alamo for my past few trips. Thus far, it has worked properly and I have not experienced the issue of erroneous toll billings from the rental car company. In my case, if they tried to pull that on me, I'd need to print out the activity report from the SunPass website that proves I paid the tolls with my personally owned transponder. I can only speculate that perhaps the Georgia device involved some kind of interoperability error that caused it not to be read properly. In any event, now that more cashless tolling (and more toll roads in general) are coming to Orlando, I suppose visitors will have to be on their guard against this stuff, as annoying as it is.

 

[seashoreCM]

If you have a toll charge for a toll booth you never drove through then tell the rental company so but before the dealine, dispute it on your credit card bill.

In case you didn't know, one of the advantages of renting from a nationally known company is that you can pursue disputes to the bitter end close to home (assuming they have a rental office near there) as opposed to in Florida.

 

[seashoreCM]

If you have a toll charge for a toll booth you never drove through then tell the rental company so but before the dealine, dispute it on your credit card bill.

In case you didn't know, one of the advantages of renting from a nationally known company is that you can pursue disputes to the bitter end close to home (assuming they have a rental office near there) as opposed to in Florida.

http://disboards.com/threads/type-a-reply-click-submit-nothing-happens.3551529/

 

[seashoreCM]

If you have a toll charge for a toll booth ... near there) as opposed to in Florida.

deleted ........................................

 

[Hisgirl]

The weird thing is, the Peach Pass DID take money out of my account for ONE toll only and then the SUNPASS folks said I blew through two tolls the same morning. We only pass through two tolls on the way to the airport so something is definitely wrong.

 

[joelkfla]

The weird thing is, the Peach Pass DID take money out of my account for ONE toll only and then the SUNPASS folks said I blew through two tolls the same morning. We only pass through two tolls on the way to the airport so something is definitely wrong.

Sounds like the same folks to whom Disney outsourced MDE are working on SunPass interoperability.

 

[dioxide45]

I have been using my portable SunPass with Alamo for my past few trips. Thus far, it has worked properly and I have not experienced the issue of erroneous toll billings from the rental car company. In my case, if they tried to pull that on me, I'd need to print out the activity report from the SunPass website that proves I paid the tolls with my personally owned transponder. I can only speculate that perhaps the Georgia device involved some kind of interoperability error that caused it not to be read properly. In any event, now that more cashless tolling (and more toll roads in general) are coming to Orlando, I suppose visitors will have to be on their guard against this stuff, as annoying as it is.

I think the OP was paying cash and not relying on the Peach Pass. I wouldn't expect anyone with a Sunpass to have issues. I think what may be happening is sloppy record keeping at the car rental agencies. They are tying the toll charges back to the wrong renter. This isn't the fault of SunPass, but rather the rental agencies.

 

[Hisgirl]

I paid cash on the way in at two tolls, then on the way back, used our peach pass (car make and model and tag # all called into peach pass prior to a personal toll account with pass attached to windshield correctly) on the two tolls going back to the airport.

 

[Unas]

If you have a toll charge for a toll booth you never drove through then tell the rental company so but before the dealine, dispute it on your credit card bill.

In case you didn't know, one of the advantages of renting from a nationally known company is that you can pursue disputes to the bitter end close to home (assuming they have a rental office near there) as opposed to in Florida.

If you have a toll charge for a toll booth you never drove through then tell the rental company so but before the dealine, dispute it on your credit card bill.

In case you didn't know, one of the advantages of renting from a nationally known company is that you can pursue disputes to the bitter end close to home (assuming they have a rental office near there) as opposed to in Florida.

If you have a toll charge for a toll booth you never drove through then tell the rental company so but before the dealine, dispute it on your credit card bill.

In case you didn't know, one of the advantages of renting from a nationally known company is that you can pursue disputes to the bitter end close to home (assuming they have a rental office near there) as opposed to in Florida.

Now we know. seashoreCM is Sheldon Cooper

 

[Capt_BJ]

http://www.paytollo.com/pt_home

PayTollo® - The mobile app to pay tolls via a mobile device. The platform will enable users to drive from San Francisco to New York using one platform to pay for all toll roads. Eliminating the use of cash and awkward hardware devices.

 

[Hisgirl]

So after a call to Alamo toll's department, a call to Sunpass, and a call to Peachpass...it comes down to this. No one knows why the peachpass worked and yet the Sunpass charged me anyway. Alamo was clueless as were peach and sun. It took away any confidence I had that I could use the peach pass in Florida, like they say I can. I called Chase visa and they credited me the money and next time, I'll just pay in the cash lanes all four times.

 

[seashoreCM]

http://disboards.com/threads/type-a-reply-click-submit-nothing-happens.3551529/

 

[seashoreCM]

deleted ..................................................

 

[seashoreCM]

Here is the correct way the OP's issue should be resolved, given that the Peach Pass worked correctly at least once and Sunpass made a duplicate billing at that same moment..

The driver optionally sends a dispute letter (or email) to Alamo (which billed said driver) stating that he had a transponder (here, the Peach Pass).
Alamo credits the driver with the amount in dispute including service charges and then optionally writes a dispute letter to Sunpass (which billed Alamo for the toll).
Sunpass credits Alamo for the billed toll and optionally submits a bill to Peach Pass under the rules of accepting Peach Pass.
Peach Pass, upon receiving the billing information, optionally processes it which will include billing the account of the driver.

Whoever refuses to follow these rules after receiving a letter disputing charges is doing things all wrong.

 

[joelkfla]

So I guess the nationwide interoperability mandated by Congress to occur by 10/1/16 didn't happen.

(I could make a political comment, but I shall restrain myself.)

 

[seashoreCM]

Sunpass has claimed to be interoperable with Peach Pass for months (years?) so they need to honor the Peach Pass now.

 

[joelkfla]

Sunpass has claimed to be interoperable with Peach Pass for months (years?) so they need to honor the Peach Pass now.

Yes, they should.

From what I've read, the latest toll receivers can handle up to 3 different protocols. My guess is that Peach Pass is on a different protocol, and some of SunPass's receivers are not programmed correctly or having some other problem with the Peach Pass protocol, and there's not enough traffic from Georgia to bring the problem to the forefront.