I booked my first ever stay at Staybridge Suites Lake Buena Vista on the internet for an upcoming August trip, well today I got a call from Victoria who said she was just confirming my reservation, how much they were looking forward to my family staying with them for 11 nights, told me all about my room, the pool, the free breakfast, which floor I should request and just chatted with me for about 10 minutes, WOW is all I can say, that is customer service, sure makes me look forward to staying with them


I did get a very prompt, welcoming email from someone else when I asked about the bus schedule so I am also impressed by the pre-check-in customer service.
I did notice though at CP that the 2nd bedroom only has 2 single beds which doesn't help when you have 3 children, I like that staybride has 2 doubles so all the kids can sleep in the bedroom and we don't have to worry about anyone being on the sofa bed when us parents get up early, I'm hoping we like it.