We'd switch in a heartbeat! We originally bought 150 points at VWL. It's so beautiful there! Then we added on 25 more points before we visited. Then we made our first trip "home" and were totally disenchanted with the CMs there. Yes, it's a beautiful resort (whenever we walk through the lobby, we wonder, shouldn't we give this another chance?), but we had many problems there, which didn't bother us so much as the fact that the CMs didn't care about all the problems ("we're a beautiful resort-why should we care?")