Worse service ever!!

[jlynne01]

I am hoping our trip we planned for October gets better then the trouble we had with reservations.

We were planning on staying at SoG but our family really wanted to stay with Disney again so when a new code came available to us I called to reserve..
After 5.9 hours in all on hold, 8 disconnections and speaking with a total of 12different reservation folks they finally got things right.
Most that I spoke to were average but 2 were rude and one extremely rude and argumentive.. Only 1 by the name of Tamson was very helpful, sweet, cheerful and what you would expect (true Disney attitude)...

We are saving but I really wonder if it was really worth it (guess I will find out when I get my phone bill lol)...

Hope the trip goes smoother then booking it did!

 

[OhMari]

I am going to move you over to our PRe-trip Board.

Sorry you had such a bad time booking. When I booked last Jan. for this coming Nov. I had a person in our party that didn't belong. It took 3 tries to get this person off our ressie's. I bet if I called today, he would be on there again.

OhMari

 

[jlynne01]

Sorry you had such a bad time booking. When I booked last Jan. for this coming Nov. I had a person in our party that didn't belong. It took 3 tries to get this person off our ressie's. I bet if I called today, he would be on there again.

OhMari

Yeah, we have had a lot of trouble in the past having people in our household that are not in our household, having wrong addresses (at one point they had us in a different State), wrong phone numbers and email addresses too... This time we had to deal with some of that but the major problem was being disconnected and then sitting on hold for ever only to be disconnected again