Word to the Wise from Someone Learning the Ropes

[disneylady]

I was getting restless waiting for just the right "ding" I needed over the computer, so after speaking with a CM, they recommended that I try AirTran. I was slightly reluctant because of all the punches they get on here; however, they did have some pretty good fares, non-stop, and on a larger plane than I normally fly on Delta. Soooooo, since I was so ready to be done with Delta, I booked online. My TA finally got back w/me today stating an outrageous price that she could get for me. I told her "no" way. I'm not a TA and even I found better than that.

Well, then I get that "ding." $45 from RIC to Orlando. I wanted to scream. It was half of what I had just paid AirTran. So, I called AirTran, knowing that basically I couldn't do anything about it, but still wanting to vent. The lady was so nice. She said, "Well, as you know the tickets are non-refundable, but we are showing that for the flight that you requested there is a current web rate of $49 a person. ""What? The rates have dropped?" I had booked our flights at a rate of $94 and $104.

She asked me to hold and then hold some more. The end result, she credited me the difference in a rewards account and I have one year to use the $. Wahoooo!!!! That's a good discount for our next trip to WDW. I'm going to have to tell my husband that we go back to the World in less than a year. Shucks! How will we survive?

Anyway, because alot of what gets posted on here in regards to airlines is negative, I thought I would share a positive experience. I've never flown with this airline before, but so far, they are impressing me.

 

[Harvest02]

Glad to hear you got such a good rate with Airtran, and a good first impression!!! We flew them for the first time in June and we had a good impression of them also. The baggage checker at the airport noticed we had a 3 hour layover in Atlanta on the way home so he got us a direct flight home with no change fee! I was shocked and very happy! We have two DS 9 and 5, so a 3 hour layover in Atlanta would not have been fun with them! We will definitely fly them again and I would recommend them to others also!!!

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[yellowfish78]

I always fly Airtran if Continental isn't available at the price I want...and I'll fly Delta over Southwest anyday! I've never had any problems with them, so here's to a good start! Just keep an eye out for schedule changes! (But that's the same with any airline!)

 

[disneylady]

Glad to hear you got such a good rate with Airtran, and a good first impression!!! We flew them for the first time in June and we had a good impression of them also. The baggage checker at the airport noticed we had a 3 hour layover in Atlanta on the way home so he got us a direct flight home with no change fee! I was shocked and very happy! We have two DS 9 and 5, so a 3 hour layover in Atlanta would not have been fun with them! We will definitely fly them again and I would recommend them to others also!!!

That makes me feel even better. Well, since my original post just an hour or so ago, they also dropped the rate from $104 for my departure flight to $45.58. Soooooo, I called them back and after an eternal hold, they credited me the difference for that as well. So now, I have a credit of $358.80 in my rewards account.

I ran to tell my husband and he said, "That's great if we were planning to go back again before July of 2007, but we're not." Men! He just doesn't have a clue. Wonder if he'll notice the note on my desk that says to call Member Services tomorrow and book our 2nd trip?