You apparently have been fortunate in your interactions. My last stay in a 2BR at BLT Refrigerator dead on check in, called to have it fixed as was expecting a garden grocer order. 2 hours pass no repair tech, Meanwhile garden grocer order arrives held at Bell services. I tell family to go enjoy park. Im going to wait in the lobby. 8 hours later refrigerator replaced, My dinner that day was not with my family but the emergency store of fig newtons and water i had in my pack.
Missed a dinner with extended family, The whole time attitude at the desk is ‘it aint my problem what do you expect me to do about it’. No swag, no offer of a snack or water just a snotty attitude from the desk. and I deliberately did not ask for anything.
my interactions were every half hour asking for an eta for the technician. Waiting in line until other guests got their stuff done. And i would simply say i’ve been here since 2pm whats the eta on refrigerator replacement for room xxxx wait for the snotty response and say thank you.
It was a distinctly memorable experience, i did send a nice note to the tech’s supervisor as the tech looked like he had been rode hard and put away wet when he got to the unit.
Thats why I say Disney hires anyone with a pulse. There are some left over from better days who actually do care but the new hires.....