"Will-Call" window?

[chefmb]

Hi. I booked a trip for early Dec and used a travel agent for the first time since she could get a discount (group) rate for my dates. I also bought our park tickets through her (another group rate-pretty significant discount). She said that the tickets will be at the "Will-Call" window. When I asked her about it, she said that there is a will call window at my resort and at the parks. Okay---so do I just go to the window and the tickets that I paid for yesterday will be there waiting for me in December?? I just don't know how the will-call works. Now I know why I always book everything myself--I like to have control and the tickets in my hand

 

[Missytara]

Go over the Theme Parks and Strategies board; there is a sticky at the top regarding everything you need to know about tickets.

If you still have a question, there is a very knowledgable CM that used to work in the ticket office that knows everything about it.

 

[chefmb]

Thanks. Nothing on that thread, though. The question is really about how the will-call window works; not about the tickets themselves.

 

[dansdad]

The first thing I would do is ask your travel agent to please clarify. I have never seen or heard of a "Will Call" window anywhere within WDW. What I THINK your travel agent meant is the Guest Relations Office. Below is what was posted on page 2 of the Sticky Missytara pointed you to. IF your travel agent indeed means the GRO instead of Will Call, then YES the tickets you purchased yesterday will be available for you to pick up at one of the GRO's in December.



Ticket Windows and Guest Relations Offices

There are Ticket Windows outside of all four theme parks, both water parks, Disney Quest and Wide World of Sports. The ticket windows for MK are at the Transportation and Ticket Center (TTC). There are Guest Relations Offices (GRO) at all locations where there are ticket windows including inside the four theme parks, at the MK gate (in addition to the one at the TTC) and in Downtown Disney.

Every ticket window and GRO can sell any ticket available to the General Public, as well as Florida Residents and DVC Members. Every ticket window and GRO can also upgrade any ticket which can be upgraded, activate any Exchange Card/Voucher, and issue tickets from a reservation or voucher or replace a lost or demagnetized ticket. These capabilities include all tickets up to and including the WDW Premium AP. The only exception to this is the Disney Premier Pass (good at both WDW and DLR) which may only be purchased or upgraded to at a Park outside GRO window or at DTD (Note Epcot at Front Gate only).

In addition to tickets, the GRO will handle Lost & Found, Guest Recovery, and some very complex problems related to lost tickets that cannot be easily resolved. The GRO at the Theme Parks and DTD can also make dining reservations and handle problems related to Resort Reservations.

Resort Lobby Concierge

At each Disney Resort the Lobby Concierge can handle some problems related to tickets. If the ticket is on your room key (KTTW) they may do upgrades or remove the ticket onto a separate card. If your ticket is on a separate card they can transfer it to your KTTW provided there is no ticket on the KTTW. Other than selling a new pass for full price, the LC cannot do anything related to any variety of annual pass. Also they may not be able to deal with No Expire tickets or paper tickets that were issued during a prior visit.

 

[Lynne M]

Typically, when I've bought tickets in advance, I've picked them up at a Guest Relations window. And they do sometimes reference this as "Will-Call".

Just go to Guest Relations at any of the 4 theme parks, or DTD. Your travel agent should have given you some sort of voucher with an order number - some kind of identifier. You give that voucher to the person at Guest Relations, they look it up in their system and give you the tickets.

 

[ppony]

Typically, when I've bought tickets in advance, I've picked them up at a Guest Relations window. And they do sometimes reference this as "Will-Call".

Just go to Guest Relations at any of the 4 theme parks, or DTD. Your travel agent should have given you some sort of voucher with an order number - some kind of identifier. You give that voucher to the person at Guest Relations, they look it up in their system and give you the tickets.

This. It's easy. The GR window is outside of the gates, outside of where you get your bags checked too. I think anyway. Off to one side. Just walk up to Guest Relations and give them your info, and any proof they have told you in advance you'd require. They'll print your tickets and you're on your way.

 

[DebbieB]

The only place I've seen a separate "will call" window is at the TTC. Other places you can just go to any window or desk.

 

[chefmb]

Update--First of all, thanks for the responses. I did email the travel agent again after getting her very short response that I can pick up will call at any ticket window. I asked her if I could get a receipt and if there is a voucher or something I need to show to pick these up. She apologized and said she should have sent it to me. Sure enough, on the form is my "Ticket and Delivery Information", along with a "How do I redeem tickets at Will Call?" section. Geez, sure would have been nice to have that without asking about it!

 

[dansdad]

Update--First of all, thanks for the responses. I did email the travel agent again after getting her very short response that I can pick up will call at any ticket window. I asked her if I could get a receipt and if there is a voucher or something I need to show to pick these up. She apologized and said she should have sent it to me. Sure enough, on the form is my "Ticket and Delivery Information", along with a "How do I redeem tickets at Will Call?" section. Geez, sure would have been nice to have that without asking about it!

Awesome. I bet that's a load off your mind.

 

[jojomoore]

Hi. I have never personally used will call but I believe I remember seeing "will call" windows where you purchase tickets at mk and ak. At the top of the ticket window it says "will call". At mk this would be at the ticket and transportation center. At am it's just outside the gate