Why I love Airtran....

[DVCBELLE]

I was double checking all my information for my September trip. Each of my kids had 4 credits in their accounts. 2 credits from each account were going to expire in February. So in January, I used all the credits in their accounts for upgrade certificates. I also did the same in my account so my entire family could have an upgrade.

When I went to check the accounts today - the credits had not been applied. They each had 2 credits left in their accounts and each had 2 credits that had expired. I am sure it was user error on my part and I did something wrong while applying for the upgrades. My upgrades had gone through though.

But I still decided to throw myself at their mercy. I called and explained to the agent what I had meant to do and that somehow I had failed. Without missing a beat, he told me that he would reapply the credits to their accounts and convert them to upgrade vouchers. I was on the phone for less than 10 minutes and he had it all taken care of.

They certainly didn't have to do anything for me but they did. I find that they are always like this when it comes to customer service and it is why I will always fly them. Even if it means risking a schedule change.

 

[Dan Murphy]

They do seem like a good airline. I am a fairly new user with them, having flown for years on the old Midwest Air (sure do miss them), so have been spoiled by great service all those years. I am happy with Airtran.

 

[leebee]

Ooooh, Midwest Air! We never flew with them but my Dsis used to RAVE about the service! I don't blame you for missing them, Dan!

 

[keishashadow]

you received quite the accommodation, congrats

 

[DVCBELLE]

you received quite the accommodation, congrats

I was very surprised that they reinstated the credits. But I find this sort of customer service from Airtran is the norm. At least for me it is. I have never had a bad experience with them. I fly them about twice a year. The women at the counter are so NICE - they told me on my last trip to come see them if I ever have a problem on the phone b/c they have more leeway to make changes. Of course, I chat with them every time I am there and do everything I can to make their job easier.