Why Doesn't Disney Do This...

[Mommy2TwoMickeys]

As I sit here (not so) patiently waiting for my member ID # to arrive in the mail, I started to think....Why does Disney not email this info? Obviously there is a reason behind it(I am assuming confidentiality), but it would save money due to postage(not that disney doesn't have money to spare).

What's your thoughts

 

[AmyB2006]

I don't know. I would imagine confidentiality too. Too easy to intercept through email and hack? I have no idea.

But I do get that desire for instant gratification

 

[drusba]

Disney and computer systems has always been an oxymoron and thus assuming Disney could easily just send something via email assumes far more expertise of Disney than one should give it credit for.

Nevertheless, I suspect it is partially due to the fact that whatever email you have already given the sales personnel during the sale process is not yet deemed your official email by Disney for purpose of use by MS (Member Services) which is a unit separate from sales and MS administration is the one that determines and sends your member number. It will ultimately use that email for future communications which you provide as part of your on-line account.

 

[Minniesgal]

what they are mailing you i think is essentially a real estate deed (at least I think it all comes together maybe the deed came later), maybe thats the reason.

 

[AmyB2006]

Disney and computer systems has always been an oxymoron and thus assuming Disney could easily just send something via email assumes far more expertise of Disney than one should give it credit for.

 

[nkosiek]

As I sit here (not so) patiently waiting for my member ID # to arrive in the mail, I started to think....Why does Disney not email this info? Obviously there is a reason behind it(I am assuming confidentiality), but it would save money due to postage(not that disney doesn't have money to spare).

But this does raise the question as to why their departments don't communicate well/work well together as well as why their computer systems for such a large organization aren't user friendly/don't help deal with the customer better.

Also, as we both wait for our info to be input to the system I also wonder who the heck they've got doing data entry because clearly this is an abomination in terms of how long it takes to put info into a database. I've done large scale data entry and as boring as it is, it certainly isn't hard.

 

[nalajms]

As I sit here (not so) patiently waiting for my member ID # to arrive in the mail, I started to think....Why does Disney not email this info? Obviously there is a reason behind it(I am assuming confidentiality), but it would save money due to postage(not that disney doesn't have money to spare).

What's your thoughts

They mail you actual plastic cards with your member ID#. You'll need the cards to get any type of discount at WDW. It would be extra effort on their part to email you the number before mailing out your cards ...

As for saving postage, I wish they'd stop sending us those cards after our trips. It was nice the first few times, but now it just takes up space in our recycle bin

 

[tjkraz]

But this does raise the question as to why their departments don't communicate well/work well together as well as why their computer systems for such a large organization aren't user friendly/don't help deal with the customer better.

DVC/DVD is legally obligated to provide most purchase materials in writing.

Given the relatively low number of transactions they process in a month's time, there's probably no value in paying for system upgrades which are merely bells and whistles. The paper has to go out one way or another.

Also, as we both wait for our info to be input to the system I also wonder who the heck they've got doing data entry because clearly this is an abomination in terms of how long it takes to put info into a database. I've done large scale data entry and as boring as it is, it certainly isn't hard.

Again, "Disney" may be a large company but in a good month, DVD only sells a couple thousand Vacation Club contracts. They don't have dozens of staff members waiting to enter new sales--staffing is appropriate for everyday business needs. When sales spike due to new resorts, new promotions or similar reasons, they methodically work through the backlog.

 

[Mommy2TwoMickeys]

They mail you actual plastic cards with your member ID#. You'll need the cards to get any type of discount at WDW. It would be extra effort on their part to email you the number before mailing out your cards ...

As for saving postage, I wish they'd stop sending us those cards after our trips. It was nice the first few times, but now it just takes up space in our recycle bin

From what I have read(can't say for sure since I haven't actually received anything) is they mail a "welcome letter" with your member ID# and then they mail you a "welcome packet" which contains your cards. You don't actually receive the cards at first.

But this does raise the question as to why their departments don't communicate well/work well together as well as why their computer systems for such a large organization aren't user friendly/don't help deal with the customer better.

Also, as we both wait for our info to be input to the system I also wonder who the heck they've got doing data entry because clearly this is an abomination in terms of how long it takes to put info into a database. I've done large scale data entry and as boring as it is, it certainly isn't hard.

I agree Don't they know us Disney Freaks don't like to wait for ANYTHING when it comes to planning a vacation Hopefully our wait isn't that much longer!

what they are mailing you i think is essentially a real estate deed (at least I think it all comes together maybe the deed came later), maybe thats the reason.

I believe the deed is mailed after you receive your "welcome letter"

Disney and computer systems has always been an oxymoron and thus assuming Disney could easily just send something via email assumes far more expertise of Disney than one should give it credit for.

 

[nkosiek]

Disney and computer systems has always been an oxymoron and thus assuming Disney could easily just send something via email assumes far more expertise of Disney than one should give it credit for.

Does no one see this as a major problem especially with the upcoming MagicBand, MDE, and all the other systems that they want us to use?

 

[nkosiek]

Again, "Disney" may be a large company but in a good month, DVD only sells a couple thousand Vacation Club contracts. They don't have dozens of staff members waiting to enter new sales--staffing is appropriate for everyday business needs. When sales spike due to new resorts, new promotions or similar reasons, they methodically work through the backlog.

Okay, but given that they knew VGF was coming online and that Member Services/Member Admin would need additional time or staff to deal with the influx of contracts/calls, would it not have made some sense to get a few temps in to process the data? I know someone was told by a guide that it would be awhile because they were backed up because of VGF, that just seems like poor planning on the part of the company.

 

[hakepb]

Okay, but given that they knew VGF was coming online and that Member Services/Member Admin would need additional time or staff to deal with the influx of contracts/calls, would it not have made some sense to get a few temps in to process the data? I know someone was told by a guide that it would be awhile because they were backed up because of VGF, that just seems like poor planning on the part of the company.

Right now they are only selling VGF to existing members, why would they need more staff to add new resale members?

The harsh reality, I think the planners are only paid to manage new, retail priced contracts...other areas of Disney are like this. Disney has no staff to service those who buy resale park tickets.

 

[nkosiek]

Right now they are only selling VGF to existing members, why would they need more staff to add new resale members?

The harsh reality, I think the planners are only paid to manage new, retail priced contracts...other areas of Disney are like this. Disney has no staff to service those who buy resale park tickets.

It wouldn't be adding just for resale. If you've read or heard from people who have purchased VGF even they have had problems getting points loaded or speaking to staffers and they've been told that DVC is backlogged. So clearly this isn't just a resale problem, though it definitely has had a knock-on effect on resale point loading.

 

[myxdvz]

It wouldn't be adding just for resale. If you've read or heard from people who have purchased VGF even they have had problems getting points loaded or speaking to staffers and they've been told that DVC is backlogged. So clearly this isn't just a resale problem, though it definitely has had a knock-on effect on resale point loading.

It's definitely only a resale problem. If you bought direct, you can book NOW without waiting for any memberID/packet in the mail. Your guide can do it for you.

 

[Turbanator]

Good old mail through the post is always better than an email, especially when it's people like Disney.

With all the junk and spam I dont bother checking my email more often then every few days anymore but I'm on the lookout for the postman every day lol, apart from sunday or when we're away

 

[Carl'n'Ellie'sDad]

Does no one see this as a major problem especially with the upcoming MagicBand, MDE, and all the other systems that they want us to use?

Disney's continuing IT issues are likely why the word "upcoming" is still in this post -- months after the supposed public unveiling of the project. That $1-2 thousand million (billion gets thrown around too casually) could have created the next Toy Story Mania or Soarin -- or could have upgraded *all* of the 80s era movies at Epcot, with a new Wonders of Life pavilion for good measure...

Diagon Alley and Hogwarts Train, anyone?

 

[BestDadEver]

Disney's continuing IT issues are likely why the word "upcoming" is still in this post -- months after the supposed public unveiling of the project. That $1-2 thousand million (billion gets thrown around too casually) could have created the next Toy Story Mania or Soarin -- or could have upgraded *all* of the 80s era movies at Epcot, with a new Wonders of Life pavilion for good measure...

Diagon Alley and Hogwarts Train, anyone?

Just another thing disney does to make things difficult for you , for not doing it the right way . LOL

 

[nkosiek]

Just another thing disney does to make things difficult for you , for not doing it the right way . LOL

I see it as just another person who sees the flaws and is frustrated with what for some people is easy. You on the other hand get really upset when people point out flaws in Disney, almost taking personal umbrage. From the times I've been down the last 3 years plus trying to do things online with their websites, I'm a little concerned that they are spending money foolishly as well. The whole FP+ seems interesting but sounds like it really will make Disney much more like a European tour where you're on a very tight schedule instead of wandering around and enjoying things as they come up. It also seems like its linked to all these other IT issues and so it makes me wonder if they haven't spread themselves too thin instead of getting one component right before moving on to the next one.

 

[BestDadEver]

I see it as just another person who sees the flaws and is frustrated with what for some people is easy. You on the other hand get really upset when people point out flaws in Disney, almost taking personal umbrage. From the times I've been down the last 3 years plus trying to do things online with their websites, I'm a little concerned that they are spending money foolishly as well. The whole FP+ seems interesting but sounds like it really will make Disney much more like a European tour where you're on a very tight schedule instead of wandering around and enjoying things as they come up. It also seems like its linked to all these other IT issues and so it makes me wonder if they haven't spread themselves too thin instead of getting one component right before moving on to the next one.

It was a joke

I don't get upset when people point out negative thing about Disney I could care less if I don't think it's an issue to me personally . I get agitated when people pick apart every one of my posts , due to differing opinions .

IMO people are way to picky , and unsatisfiable . Really you can't wait 3-4 days for the mail . When your most likely not going on a trip for months . And if you think Disney will bend over backwards to to make slighting them more convenient I don't know what to tell you .

I agree with your opinion on fast pass plus I don't really want to be planning what rides I am going on 6 months before my trip like ADR .