This. Different places in their business cycles.
We spent two consecutive thanksgivings at the both parks, the first at Disney at the Poly and the next year at universal at Portofino Bay. Two very different experiences.
Disney has done a very good job at capturing multi generations. Their resorts are unique and unlike anything we have every experienced. Disney has done a fantastic job at identifying what their core customer base wants and is willing to pay for as well as what they can let slide. For the price, we were left wanting because we were expecting cost to equal what one would get at a normal resort of comparable price.
The key difference is that Loewe’s runs Universal resorts. It’s a hotel business running a hotel business, not a theme park running a hotel business. The product is different and appeals to a different type of traveler.
As frequent business and non-Theme Park leisure travelers, we were baffled and frustrated by things we encountered at Disney because we didn’t understand the Dinpsney way of doing things. At Loews Portofino Bay, it was like being at a regular resort and the service was what we expected.
I say all of this a new visitor. Neither DH or I came from a Disney family so we didn’t go into these trips with history or strong memories associated with an experience.