Who's Fault is This, Buyer or Seller?

[consultant]

I recently bought another Disney litho of Ebay.

I've bought a lot of artwork on E-bay, dozens and dozens of items (lithos, posters, photos, etc.) and all reputable sellers always packaged everything very well so it wouldn't get damaged whether rolled in a very heavy duty tube or sandwiched between heavy duty cardboard.

I recently bought an item, it only cost $8.35 from a seller with 100% positive feedback. Being so cheap and seller with such good rep, I figured insurance was a waste.

The item arrived in a padded envelope!! It had a FRAGILE sticker, but come on now, who would rely on USPS to treat a padded envelope carefully just because it has a fragile sticker on it. As a result, the print was of course creased in several places.

Now I'm not sure how many people are aware of this but just because something is insured doesn't mean the shipper will honor your claim if they deam the item was not packaged properly considering the nature of the item. I think shipping something that could easily be bent in a padded envelope pretty clearly falls into that category.

But for some reason, even though we're talking about a $8.35 refund, the seller thinks it is totally my fault for not insuring it! I spoke to someone at the post office and they confirmed, unless it was shipped in a sturdy cardboard mailer, like those you would use for a photo, the insurance claim would have probably been denied even if it was insured.

I got pretty peaved, on a principal basis, not that I was angry I was out a measly $8.35. So I decided to do my first You Tube video regarding packing of artwork.

Check it out. What do you think?

http://www.youtube.com/watch?v=DAueui_lpi4

 

[pixel8]

Of course, the fault is with the seller. Insurance is not a good excuse for bad or no-commonsense packing. Seller expects buyer to receive damaged goods and claim from insurance... that's wrong, product is flawed and irreversible!

That is why I'm all pro for ebay's move to protect buyers.

If I were you, I'd claim for damages from seller and if refused, give a negative rating to that 100% score. A full refund will suffice if covering the shipping too.

 

[fan of the TTA]

Of course, the fault is with the seller. Insurance is not a good excuse for bad or no-commonsense packing. Seller expects buyer to receive damaged goods and claim from insurance... that's wrong, product is flawed and irreversible!

That is why I'm all pro for ebay's move to protect buyers.

If I were you, I'd claim for damages from seller and if refused, give a negative rating to that 100% score. A full refund will suffice if covering the shipping too.

i never use ebay myself (you can never be sure who to trust) but, this is definetly the seller's fault.

how can the seller have 100 percent good feedback, and send such a crap item.

that reminds me of a friend who purchaesed a play station 3 from ebay for 3 pounds.

turned out it was a cardboard box with a game and no console!

she was well anoyed

 

[Obi-Wan Pinobi]

how can the seller have 100 percent good feedback, and send such a crap item.

Possible inexperience. A seller with 100% feedback could be new and only have a total of 15 feedbacks recorded for them. OP, what is the seller's feedback score and how long have they been on eBay?

I sell often on eBay and that packaging is atrocious for that item. I've never mailed lithos, but I have comic books, which can be just as fragile. The comics are in individual bags, sandwiched between two heavy pieces of cardboard, placed in a USPS tyvek envelope, and then inside a Priority Mail flat rate envelope if they will fit. I've never had any complaints or reports of damage.

The seller's responsibility is to get the item to the buyer as securely as possible. At least, that's the common saying on eBay's seller central board. This seller failed to do so in this instance. Two pieces of cardboard cut from a Priority Mail box like the one the OP showed in his video to sandwich the litho -- heck, even just one, to provide sturdiness -- shouldn't have added more than a couple of ounces to the postage. Looks like it came Priority, so it probably would have added no more cost-wise. Heck, even if the litho could have fit inside a Priority flat rate envelope, that would have been better than the padded envelope.

If it were me, the feedback would depend on other factors. Was the shipping prompt? Was the seller somewhat pleasant in e-mails? If prompt and pleasant, neutral with a comment about fast shipping but poor packaging. If not pleasant, definitely neg and comment about poor packaging and unfriendly in e-mails.

that reminds me of a friend who purchaesed a play station 3 from ebay for 3 pounds.

turned out it was a cardboard box with a game and no console!

she was well anoyed

She should have been -- that's mail fraud!! Did your friend report the seller to eBay or to the USPS? How much does a PS3 game weigh? If more than 3 lbs, the postage should have been proof enough

 

[fan of the TTA]

Possible inexperience. A seller with 100% feedback could be new and only have a total of 15 feedbacks recorded for them. OP, what is the seller's feedback score and how long have they been on eBay?

I sell often on eBay and that packaging is atrocious for that item. I've never mailed lithos, but I have comic books, which can be just as fragile. The comics are in individual bags, sandwiched between two heavy pieces of cardboard, placed in a USPS tyvek envelope, and then inside a Priority Mail flat rate envelope if they will fit. I've never had any complaints or reports of damage.

The seller's responsibility is to get the item to the buyer as securely as possible. At least, that's the common saying on eBay's seller central board. This seller failed to do so in this instance. Two pieces of cardboard cut from a Priority Mail box like the one the OP showed in his video to sandwich the litho -- heck, even just one, to provide sturdiness -- shouldn't have added more than a couple of ounces to the postage. Looks like it came Priority, so it probably would have added no more cost-wise. Heck, even if the litho could have fit inside a Priority flat rate envelope, that would have been better than the padded envelope.

If it were me, the feedback would depend on other factors. Was the shipping prompt? Was the seller somewhat pleasant in e-mails? If prompt and pleasant, neutral with a comment about fast shipping but poor packaging. If not pleasant, definitely neg and comment about poor packaging and unfriendly in e-mails.



She should have been -- that's mail fraud!! Did your friend report the seller to eBay or to the USPS? How much does a PS3 game weigh? If more than 3 lbs, the postage should have been proof enough

i don't know how much a ps3 game ways, not much i guess...there pretty small things.

no, no reporting was done, but i would have reported them for sure. they shouldn't sell fake items like that.
that is why i use proper high street shops, at least it's source you can trust