So we just got back from a week long trip down to the BWVs & it was wonderful (well except for that hurricane). I had rented points from a very helpful DVC member & the whole experience was great. The studio room was in great condition & it overlooked the grassy courtyard right in front of the lobby area (rm 3065). So now for my complaint. On the 22nd (my designated day for trash and towel service) I had hung the Do Not Disturb sign on the door since we were getting up late (TL didn't open until 10 am) & then switched it to the Make Up Room side when we left. So they came & left towels etc. Then they left towels the next day & the next. We were confused by all of the towels but thought that maybe they were trying to make up for the fact that the room smelled like smoke (I had called them three days in a row to deoderize the room since it smelled - even though it was a designated nonsmoking room). So when we went to check out (a day early because of the hurricane - so they got their points & were able to rebook the room for that night if someone wanted to check into it) we had a $30 bill for trash and towel service.
The CM at the front desk called housekeeping & they said that I had requested three days of service - which I didn't. I requested one day - on the day that I was supposed to have the service anyway. So they take off $20. I asked about the other $10 & the CM at the front desk tells me that they have it listed as the 21st on the request. Now usually I would doubt my memory because it's pretty sucky, but I actually had written down a schedule of what parks we would do on what days & so I knew the only day we slept in late was on the 22nd. I was really nice to the CM & told her that I didn't want to be a pain in the butt, but that I knew it couldn't have been the 21st because of the above explanation. She got all huffy & said "well it says the 21st here" so I pointed out that housekeeping could have made a mistake & she just babbled on about it being a housekeeping issue & how it said the 21st yadda yadda. So I asked for an address that I could write to in order to complain - which made her more huffy & she started saying how I would have to wait because she didn't even know if the $20 refund would go through. So in the end they credited me $20 & charged me $10 and she gave me the address for the BW & told me to address the complaint to housekeeping.
Do you all think I'm petty for wanting to complain? It's not the money, it's that they treated me like I was lying & trying to get away with something. $10 in the whole scheme of a Disney vacation is nothing - I could lose $10 & not notice it. Also, was there some other visitor there that kept requesting towels & never got them because I kept getting them? Not to mention that I would have liked to throttle the person in the room before me that couldn't walk down 2 flights of stairs to smoke outside or at least go out on the balcony. The bathroom was the worst. I think that the smoke was embedded in the shower curtain because the steam seemed to bring out the stench. And when I called about the smell the front desk didn't seem to care too much (not that there was much they could do since all the studios were booked) & they just sent housekeeping to spray a cinnamon smell to cover it up.
Anyway, so I was wondering if any of you fabulous DVC Disers know of a person at the BWVs that I could direct my complaint to so that a human being actually reads it. I don't expect anything to be resolved by it, but it would make me feel a whole lot better! Thanks in advance!
The CM at the front desk called housekeeping & they said that I had requested three days of service - which I didn't. I requested one day - on the day that I was supposed to have the service anyway. So they take off $20. I asked about the other $10 & the CM at the front desk tells me that they have it listed as the 21st on the request. Now usually I would doubt my memory because it's pretty sucky, but I actually had written down a schedule of what parks we would do on what days & so I knew the only day we slept in late was on the 22nd. I was really nice to the CM & told her that I didn't want to be a pain in the butt, but that I knew it couldn't have been the 21st because of the above explanation. She got all huffy & said "well it says the 21st here" so I pointed out that housekeeping could have made a mistake & she just babbled on about it being a housekeeping issue & how it said the 21st yadda yadda. So I asked for an address that I could write to in order to complain - which made her more huffy & she started saying how I would have to wait because she didn't even know if the $20 refund would go through. So in the end they credited me $20 & charged me $10 and she gave me the address for the BW & told me to address the complaint to housekeeping.
Do you all think I'm petty for wanting to complain? It's not the money, it's that they treated me like I was lying & trying to get away with something. $10 in the whole scheme of a Disney vacation is nothing - I could lose $10 & not notice it. Also, was there some other visitor there that kept requesting towels & never got them because I kept getting them? Not to mention that I would have liked to throttle the person in the room before me that couldn't walk down 2 flights of stairs to smoke outside or at least go out on the balcony. The bathroom was the worst. I think that the smoke was embedded in the shower curtain because the steam seemed to bring out the stench. And when I called about the smell the front desk didn't seem to care too much (not that there was much they could do since all the studios were booked) & they just sent housekeeping to spray a cinnamon smell to cover it up.
Anyway, so I was wondering if any of you fabulous DVC Disers know of a person at the BWVs that I could direct my complaint to so that a human being actually reads it. I don't expect anything to be resolved by it, but it would make me feel a whole lot better! Thanks in advance!
