Who should I send a letter to????

[Disneymommie]

I am sorry I started this post. I was simply looking for an address. I have seen people post that they were writing for less important things and not get flamed like this. I am a comcerned parent that would have simply liked a vacation without injury. I have lived at the Jersey shore for many years and have been to may fireworks display without any inccedent like this. I am not looking for compansation I would have like more then a ok we will call paremedics. There was no sorry nothing. The guy we first went to was to busy playing around with a security guy saying something to the effect of yup balame another one on entertainment. To busy with each other. So a simple I am sorry this happen and a follow up call would have been nice.

I am as Big a Disney fan as the next believe me, we are already planning our next trip. A little care would have been nice. To the person who has related it to getting hit by a foul ball, I have also been to many a game were someone was hit and the home team has always sent someone over to say sorry...how are you and here have a free game or hot daog or the like on us! Again not looking for anything just thinking a sorry would have ben nice!

 

[cleo]

safetymom, do you know if there is a warning posted somewhere (I'm thinking over by the bridge between France and UK, or possibly on the park map). I know I've heard or seen a warning but I can't think where. When we did an IllumiNations cruise, our captain certainly warned us. I do remember that. But I'm pretty sure I heard or read a warning somewhere in the park as well.

I don't think anyone is blaming anyone else on this thread. I think we're actually blaming no one. Accidents happen. Hopefully Disney takes appropriate action (and in this case they did treat the girl). No one is to blame for something like that and I don't see any posts here placing blame on anyone.

 

[CheshireVal]

I dunno-- accidents are accidents. It's a shame about your daughter, but I think Disney handled it appropriately in this case.

I'm not someone who takes up for Disney no matter what, but I think a lot of people on these boards have unrealistic expectations. Disney can't micromanage every single little detail or incident that happens in the parks. Sometimes crummy things happen-- even in the most magical place on earth-- and I think people need to be prepared to deal with the situation themselves rather than expecting someone at Disney to give them a payout or call to check on the situation every day, etc.

I had to go to an urgent care center near DTD while I was staying at POR last summer, and there were TONS of people there with minor injuries from the Disney theme parks. Disney can't be responsible for all of them....

 

[FayeW]

Unless I need to take remedial reading, what I am getting from this post is that the OP was looking for contact info so she could advise the appropriate person that the accident occured, not so that she can get some sort of compensation! I think all she wants from this is that they are more diligent in warning guests about the potential for damage ( to clothing, etc) or injury. She has stated that she did not see any signs or hear any announcements warning of flying debris, so I suspect that implementing these safeguards is all she hopes to accomplish.

And by the way, if they have fireworks hidden in the bushes, and the blowback can cause injury, then they should have a warning posted at that site. Anything less is negligence.

 

[pyrxtc]

I am sorry I started this post. I was simply looking for an address. I have seen people post that they were writing for less important things and not get flamed like this. I am a comcerned parent that would have simply liked a vacation without injury. I have lived at the Jersey shore for many years and have been to may fireworks display without any inccedent like this. I am not looking for compansation I would have like more then a ok we will call paremedics. There was no sorry nothing. The guy we first went to was to busy playing around with a security guy saying something to the effect of yup balame another one on entertainment. To busy with each other. So a simple I am sorry this happen and a follow up call would have been nice.

I am as Big a Disney fan as the next believe me, we are already planning our next trip. A little care would have been nice. To the person who has related it to getting hit by a foul ball, I have also been to many a game were someone was hit and the home team has always sent someone over to say sorry...how are you and here have a free game or hot daog or the like on us! Again not looking for anything just thinking a sorry would have ben nice!

I don't see you getting flamed anywhere. Someone gave the the address and e-mail where to write. The reply posts are just going over the details and their thoughts on it. Nobody said you shouldn't contact them, they just posted stories of their own incidents and that they were happy with getting looked at. They also gave reasons why you may not have gotten contacted. No Flames!!

 

[okwoodsmith]

I have also been to many a game were someone was hit and the home team has always sent someone over to say sorry...how are you and here have a free game or hot daog or the like on us! Again not looking for anything just thinking a sorry would have ben nice!

Send me your address and I'll send you a coupon for a free hot dog.
JimmieD

 

[minnie61650]

I don't see you getting flamed anywhere. Someone gave the the address and e-mail where to write. The reply posts are just going over the details and their thoughts on it. Nobody said you shouldn't contact them, they just posted stories of their own incidents and that they were happy with getting looked at. They also gave reasons why you may not have gotten contacted. No Flames!!

ITA

I was just trying to let the OP understand that when they took her personal info it was for their accident report. Not because they wanted to call the next day to check up on her daughter. I got the impression that the OP thought that is why they asked for her info.

Send me your address and I'll send you a coupon for a free hot dog.
JimmieD

That is a really sweet offer okwoodsmith.

Linda

 

[Disneymommie]

FayeW....Thank you, you are correct in what you have said alls I wanted was to alert them to the situation and the fact that there was no warning!

okwoodsmith...Thanks for the offer but I will have to decline at this time as I have seen way to many hot dogs this summer and am ready for a good burger

 

[Disneymommie]

OH yeah...I do feel in a way that I am getting flamed or at the least that people hear think I am looking for some compensation. That is so not the case. I am the last one you would ever see bringing a law suit against somebody. These days people will bring you to court if you look at them funny, I am not like that. Just to repeat myself...I just wanted a little warning that the bushes in front of us were going to shoot out fireworks and debris may be flying. I have never been to a fireworks show where they have been shoot out that close to the crowd, maybe I have just been lucky.

Thanks for the address to the person who gave it to me.

 

[Laura22]

She has stated that she did not see any signs or hear any announcements warning of flying debris, so I suspect that implementing these safeguards is all she hopes to accomplish.

If they went and covered all of Epcot with warnings that said "Be careful, because if the wind blows you might get hit with soot" what would that accomplish?? People will still watch the fireworks, people will still walk around Epcot. I mean her daughter was hit in the eye - so maybe her daughter should have been walking around with her eyes shut just on the very rare chance that she'd get soot in her eye?? I mean you cannot prevent every accident, especially an accident caused by wind. To me that would be like putting a signs up around Disney that say "Be careful, because if it rains the sidewalk will get wet, and you could slip and fall".

I just don't see that writing a letter will accomplish anything.

 

[tjevans]

Unless I need to take remedial reading, what I am getting from this post is that the OP was looking for contact info so she could advise the appropriate person that the accident occured, not so that she can get some sort of compensation! I think all she wants from this is that they are more diligent in warning guests about the potential for damage ( to clothing, etc) or injury. She has stated that she did not see any signs or hear any announcements warning of flying debris, so I suspect that implementing these safeguards is all she hopes to accomplish.

And by the way, if they have fireworks hidden in the bushes, and the blowback can cause injury, then they should have a warning posted at that site. Anything less is negligence.

While it seems there were some replies who thought the op demanded some compensation, the majority of them seem to be people who are saying that no warning is really needed. From a legal standpoint, it's called "assumption of risk." Just like someone stated, if you go to a baseball game, you are assumed to know the dangers of foul balls and are assumed to have accepted that risk. You go to see a fireworks show, one may expect that debris may blow their way.

That being said, I believe there are federal regulations regarding how close projectiles in a fireworks show may be launched and exploded from the public. If, as the op stated, the projectile exploded literally right in front of her daughter, something was clearly wrong, and, at the least, I would say there is negligence per se.

 

[CheshireVal]

My earlier remarks on compensation were directed at no one in particular-- just the general attitude it seems some people have regarding Disney. In most of these complain-y threads, people always want something!

I realize that isn't the case of the OP, though.

 

[DizBelle]

But if they knew there was a chance for debris would that not be neglegent on their park to knowingly put their guest in harms way?

Please request that Disney discontinue the Illuminations show as that is the only way a fireworks and pyrotechnics show can cause no harm - by not existing.

While they're at it, ask them to stop Wishes and Fantasmic too.

If you expect Disney to 100% ensure you're safety, Disney World would have to be turned in to one giant padded room with nothing to do.

 

[kaytieeldr]

I have a question regaurding an incident at EPCOT. While on vacation last week, we watched illuminations. During the show a blast from fireworks went off directly in from of us and soot blew back into my daughters eye. She was in a lot of pain and parmedics were called. They washed out the eye and looked at it right at the front gate to epcot. Then sent us on our way with a hope you feel better. They took all our info and we expected at leats a call to our Hotel the next day(POR) to check on her but nothing. The last day of our vacation was horrible because of this. My daughter was in pain and we had to bring her to first aid again to clean the eye out.

I'm a little confused - your last day was horrible because of what, exactly? I'm genuinely NOT trying to give you a hard time, but do you mean because the soot got in your daughter's eye; or because nobody called you to check on her?

I'm NOT defending Disney, but as somebody else pointed out they took your information for the accident report they need to fill out - not because anybody intended to contact you. Heck, I have more "stuff" happen to me on vacations (and, okay, at home - I'm a klutz) than any three people I know, and no firm has ever followed up with me on anything. Let's see... I got pneumonia at Disney in 2000 and ended up in the hospital; I fell over some idiot's luggage in an airport approaching Southwest's "A" line; a Las Vegas CAT bus driver closed the rear door ON me once...

 

[Disneymommie]

[Please request that Disney discontinue the Illuminations show as that is the only way a fireworks and pyrotechnics show can cause no harm - by not existing.}


That is a direct hit to my intention here. The fireowrks that caused the harm were shoot out from in front of a bush that was no more then 15 feet in front of were the crowd was standing. If I had known that was how close they would have been , Maybe I would have taken it upon myself to find a place that was not in the direct line of the fireworks being shoot off. It was not a matter of wind blowing the soot, it was a direct result of them being shoot off so close to the crowd.


[I'm a little confused - your last day was horrible because of what, exactly? I'm genuinely NOT trying to give you a hard time, but do you mean because the soot got in your daughter's eye; or because nobody called you to check on her?]

By all means the day was not hrrible because they did not call to check on her, It just would have been a nice thing for them to do. If you are a guest at my house and you get hurt I will by all means call and say hey you ok today. Our day was horrible because my poor daughter could not enjoy herself because she was in so much pain. Sorry for the confusion.


(Also sorry I have no idea how do properly quote on this. )

 

[Kitcat]

Gosh a little girl gets soot in her eye and she is hurting what is wrong with someone from Disney just calling to check on her? We are not talking about an adult here a little kid okay. Disney should have called to check on her and that would have been the end of it. I guess Disney seems to have forgotten about the magical experience unless you pay them for it. !!! If that was my child I'm sure she would have felt better knowing someone from Big O Disney cared enough to call. Guess you can't be nice to anyone anymore for risk of being sued.

 

[heatherfeather24]

I'm not sure where this Disney's fault vs. not Disney's fault debate is coming from. I think all the OP wanted was an opportunity to tell Disney her experience and how she thought it should have been handled.

Personally, I think writing a polite letter with constructive criticism is always a good idea. It may or may not get Disney to do anything to fix it, but at the very least I've done that which is in my power to try to improve the guest experience.

 

[feefreehosting]

Please request that Disney discontinue the Illuminations show as that is the only way a fireworks and pyrotechnics show can cause no harm - by not existing.

While they're at it, ask them to stop Wishes and Fantasmic too.

If you expect Disney to 100% ensure you're safety, Disney World would have to be turned in to one giant padded room with nothing to do.

So true, so true


Don't forget how much every ticket should have built in cost to pay for all the settlements. Oh wait ... they already do

 

[CheshireVal]

Gosh a little girl gets soot in her eye and she is hurting what is wrong with someone from Disney just calling to check on her? We are not talking about an adult here a little kid okay. Disney should have called to check on her and that would have been the end of it. I guess Disney seems to have forgotten about the magical experience unless you pay them for it. !!! If that was my child I'm sure she would have felt better knowing someone from Big O Disney cared enough to call. Guess you can't be nice to anyone anymore for risk of being sued.

The first aid clinics see so many people every day that I imagine it would be impossible to call every single person the following day.

 

[doombuggy]

I'm not someone who takes up for Disney no matter what, but I think a lot of people on these boards have unrealistic expectations. Disney can't micromanage every single little detail or incident that happens in the parks. Sometimes crummy things happen-- even in the most magical place on earth-- and I think people need to be prepared to deal with the situation themselves rather than expecting someone at Disney to give them a payout or call to check on the situation every day, etc.

I agree with Cheshireval on this one, even though I don't think the OP is looking for compensation.

Disneymommie - send the letter you want to send. I was always under the impression that the fireworks were set off in the water, not from land. Disney takes great care with the fireworks. I went on the hayride at Ft Wilderness last October, and we went down to the beach to watch the fireworks, and you can really see how far back the launch site is.

BTW, I highly recommend the hayride, esp. around a holiday! We went right before Halloween (the Haloween hayride s were cancelled last yr b/c of the hurricanes) but we rode around the campsites and saw some many that were decorated! We then went to the beach to watch the MK fireworks - from a distance, but with the music, still great!