Who is the best person to ask DLH to bend their rules on age limits?

[Anemone]

Let me explain. I'm staying with my sister who has Down's in the DLH and she wants a princess makeover. When I asked about the makeover yesterday evening the CM in Galeries Mickey said their age limit is 12. My sister is 50 this month though she looks nowhere near it but because of her learning disability she is about 5 years old inside.

In other ways Disney recognises that she isn't really an adult - the characters were brilliant with her in Inventions at dinner last night - but in this they have an age limit. I would like to ask if they can reconsider today but assume the CMs in the shop don't have the authority to do this. Who might?

Would I be better approaching the Concierge or Reception?

Many thanks. We're going to the Auberge for lunch tomorrow and I know she'd love an official makeover rather than just me doing her make-up. She has a lovely princess dress to wear.

 

[JohnnySharp2]

Personally I would contact reception and ask for the supervisor, should at least be able to point you in the right direction.
Good luck.

 

[HFJohnson]

You should bear in mind that strictly speaking adults aren't allowed to wear costumes in the parks. I don't know if there are ever any exceptions made but you might want to check to avoid potentially being refused entry at the gates.

 

[Happy 2 B Me]

There is another store that does makeovers in the Down Town Disney area. It is located to the right of the entrance to the GCH if you enter from the DTD area. They do a makeover that is more "Glam" say for a 5 year old. They do hair with colored extensions, they add sparkles to the face area, If I remember correct they pained Lilly's face a bit also. My grand daughter thought it was more fun than is she were to have done the princess experience.

You can go in the store and look over the "looks" they can do. What I loved best was the little hats they sell that look so darn cute and sweet. This is another option in case the request from Disney does not get fulfilled. IMHO there are times rules need and should be ignored. I would hope no guest to the parks would make a fuss over your sister getting her special moment at Disney.

Remember there are face painters that are usually set up near matterhorn attraction. A few of the face painters do such great paintings -- even adults get their faces done so there should be no issue having that done.

I am wishing you good luck -- that sister gets her dream

 

[Vala]

There is no other store doing the makeover in Paris. You got the wrong section.

 

[Lisa_C]

You should bear in mind that strictly speaking adults aren't allowed to wear costumes in the parks. I don't know if there are ever any exceptions made but you might want to check to avoid potentially being refused entry at the gates.

You are completely right. Adults, under no circumstances are allowed to wear costumes in DLP *except* Halloween where an adult can wear a Disney style costume. They must not sign autographs or interact as that character with park guests etc. There are no other exceptions to the rules I'm afraid Even children over the age of 11 are frowned upon and some parks will refuse entry).

 

[Steef1991]

You can ask for a manager when you call and explain the situation.

If they really don't allow it you can make your own makeover.
You can go to a face painter, buy a crown and little things in the Store's.

 

[DLPaddict]

If she isn't wearing a Princess dress I do not see what the harm is. All she would be having is face paint, the hair and a tiara.

I would ask at reception and ask to speak to the hotel manager of whoever is in charge at that time.

 

[Anemone]

Thanks everyone. I can report success.

We spoke to reception who in turn talked to the manager of the shop, the lovely Olivia. She said she was happy to make an exception for sister and when I told her she wanted to wear a princess dress she contacted the duty manager for the park. Peter came to the shop to meet us. When he saw her and chatted to us - he said it would be fine. There really is no way she would be mistaken for an official character and I'll be with her all the time so no chance she would start signing autographs. He told us a funny story about Playboy wanting to do a centrefold shoot in the park last year - no surprise that Disney refused permission.

He was even more relaxed about it when i said her costume is a princess dress but not a Disney princess.

Both Olivia and Peter were absolutely wonderful - they went out of their way to give the customer service that Disney is reknowned for- and I have a very happy and excited little "big sister" here.

 

[tennisfan]

Thanks everyone. I can report success.

We spoke to reception who in turn talked to the manager of the shop, the lovely Olivia. She said she was happy to make an exception for sister and when I told her she wanted to wear a princess dress she contacted the duty manager for the park. Peter came to the shop to meet us. When he saw her and chatted to us - he said it would be fine. There really is no way she would be mistaken for an official character and I'll be with her all the time so no chance she would start signing autographs. He told us a funny story about Playboy wanting to do a centrefold shoot in the park last year - no surprise that Disney refused permission.

He was even more relaxed about it when i said her costume is a princess dress but not a Disney princess.

Both Olivia and Peter were absolutely wonderful - they went out of their way to give the customer service that Disney is reknowned for- and I have a very happy and excited little "big sister" here.

So pleased they made it happen. Hope you and your sister have a lovely day/ trip

 

[HappyPanda]

Thanks everyone. I can report success.

We spoke to reception who in turn talked to the manager of the shop, the lovely Olivia. She said she was happy to make an exception for sister and when I told her she wanted to wear a princess dress she contacted the duty manager for the park. Peter came to the shop to meet us. When he saw her and chatted to us - he said it would be fine. There really is no way she would be mistaken for an official character and I'll be with her all the time so no chance she would start signing autographs. He told us a funny story about Playboy wanting to do a centrefold shoot in the park last year - no surprise that Disney refused permission.

He was even more relaxed about it when i said her costume is a princess dress but not a Disney princess.

Both Olivia and Peter were absolutely wonderful - they went out of their way to give the customer service that Disney is reknowned for- and I have a very happy and excited little "big sister" here.

That's fantastic news! really pleased they saw sense and allowed your sister to have one.

 

[Nubbedy]

That's great news!

 

[MissSkellington]

This end result melts my heart!
I'm so glad they allowed your sister to have her moment in the park she wanted, and yay for you for getting it to happen. Have a magical time!!

 

[Jules1212]

What an absolutely lovely outcome! Has really made my Monday, that has. And you are a lovely sister to have gone to so much trouble too. Enjoy!

 

[disneymotts]

This is why I love disney! They are willing to look at each case individually and do their upmost for all guests.

So glad she got her make over!

 

[Lisa_C]

Awww brilliant!! Goes to show they spout some official crap sometimes

 

[Ware Bears]

Yay, so pleased for you both.

 

[scampbunny]

Now that's the sort of story I like to read!!!!!! That's brilliant.... I hope ur sister has a truly magical day and no doubt will b very spoilt xxx

 

[nycdisneygal]

so glad to hear that!! Thats really nice. Happy to hear things are going so well!

 

[4under4]

Soooo sweet, but made me ... in a good way .

I'm so glad you're sister had such a lovely time!