Miss Eeyore
<font color=red>DIS Veteran<br><font color=green>D
- Joined
- Oct 3, 2003
- Messages
- 539
I have been on the phone back and forth with DCL for a week now, and I am too disgusted for words. We were among those informed that under no circumstances would we be able to keep the 10% discount and shipboard credit for the re-positioning cruise. This came after nearly a 2.5 hour scramble to even get through to reservations. And at that point, the computer had "tiered" the prices even higher than the range printed on the web site.
When I talked to them yet again today I was miraculously told that I could keep the perks, but now unfortunately the prices would be high. The rate quoted WITH the discoiunt was higher than the published range of fares on their own web site. When I objected to this, I told her that NO WAY should I be penalized, because DCL already had my deposit.....I had committed to them, and there needed to be a way to over-ride the tiers if a customer, a REPEAT customer, had already committed and deposited. I gave her the scenario that I KNOW had to have happened. So many people were calling that day, and making multiple reservations, courtesy ones that in the end turned out to be declined when the reality of the d3eposit loomed. But hose bogus reservations jacked the tier up. Now that there are all kinds of categories availalbe, we are expected to pay the sky-high rate. I told her that it would only be fair that those ALREADY holding paid reservations should be allowed to book at the reduced rate, since their insane system allowed all these bogus reservations to happen while confirmed customers were waiting on hold, or as in our case being fed incorrect information about the applicability of retaining the on-board booking perks. I have an e-mailed request in to customer service, asking for a phone call and clarification.....otherwise I will just walk with my reservation and enlarge another line's coffers. I am disgusted! And I am interested if others got this shuffle.
When I talked to them yet again today I was miraculously told that I could keep the perks, but now unfortunately the prices would be high. The rate quoted WITH the discoiunt was higher than the published range of fares on their own web site. When I objected to this, I told her that NO WAY should I be penalized, because DCL already had my deposit.....I had committed to them, and there needed to be a way to over-ride the tiers if a customer, a REPEAT customer, had already committed and deposited. I gave her the scenario that I KNOW had to have happened. So many people were calling that day, and making multiple reservations, courtesy ones that in the end turned out to be declined when the reality of the d3eposit loomed. But hose bogus reservations jacked the tier up. Now that there are all kinds of categories availalbe, we are expected to pay the sky-high rate. I told her that it would only be fair that those ALREADY holding paid reservations should be allowed to book at the reduced rate, since their insane system allowed all these bogus reservations to happen while confirmed customers were waiting on hold, or as in our case being fed incorrect information about the applicability of retaining the on-board booking perks. I have an e-mailed request in to customer service, asking for a phone call and clarification.....otherwise I will just walk with my reservation and enlarge another line's coffers. I am disgusted! And I am interested if others got this shuffle.
