Who do I call/write?

[PatricenPete]

I would like to call or write to Disney regarding our recent visit. We had a few problems ( to name a few: food poisoning at Crystal Palace, finger and toe nails on our floor in our room for DAYS even after I left notes for vaccuuming) I can't find an address on their website, so I figured I would come here! THANKS!

 

[Robo]

I would like to call or write to Disney regarding our recent visit. We had a few problems ( to name a few: food poisoning at Crystal Palace, finger and toe nails on our floor in our room for DAYS even after I left notes for vaccuuming) I can't find an address on their website, so I figured I would come here! THANKS!

So sorry for your troubles.

http://www.wdwinfo.com/wdwinfo/contact.htm

Disney Complaints and Comments:
Walt Disney World Guest Communications
P.O. Box 10,040
Lake Buena Vista, FL 32830-0040

 

[PrincessPaczki]

Thats terrible. Do you mind me asking what resort it was?

 

[PatricenPete]

We were in Port Orleans Riverside, which is out absolute FAVORITE resort (best value for the money, etc) and honestly other than toenails on our carpet, things were pretty good. I was a little disappointed in a few things that I felt that grounds keeping should have taken care of (there were beer cans and a smirnoff bottle in one of the little pond areas in Alligator Bayou), but that didn't take away from my stay. However, toenails on the floor in our room was a HUGE turn off, especially with two little ones running around.

 

[Mickiethepooh]

instead of leaving notes which mousekeeping may not have seen they are not suppose to be looking at notes or things in the room, why didn't you call housekeeping and have someone come right away and tend to it?
What is the point of writing about it after the fact? they are not going to seek out who happened to be cleaning your room during your stay and tell them to do better. If you had spoken up at the time it would have been dealt with.

 

[DisneyFans4]

Food poisoning at the Crystal Palace? What happened there? Did it effect alot of guests?

NEVER leave notes for housekeeping as alot of them cannot read English. Always call direct to housekeeping. Whenever I have an issue it's the first thing I do and it's taken care of ASAP.

 

[maxiesmom]

Toe nails on the floor is disgusting!

Many of the housekeepers at Disney do not speak or read english. That might be why your notes went unread. You would have gotten better results had you called and spoken to someone in housekeeping. Not trying to blame you OP, but ick! I can't imgine tolerating that for my whole vacation!

As far as the food poisioning goes, unless a huge amount of people became ill, you will not be able to prove that you had food poisioning. There are many nasty things passed around when you have so many people together in a small area. Not everyone washes their hands after using the restroom, and those hands end up touching the railings, the doorknobs, the serving spoons. You may have gotten food poisioning, but it is much more likely that it was some sort of nasty bug.

 

[goofyernmost]

Regarding the food poisoning thing...I wouldn't be to quick to jump on that. Food poisoning has an incubation period of anywhere from 24 hours to 4 or 5 days.

If someone has a inner problem the chances are that whatever contact that was made was from something previously experienced. Many people make the mistake in assuming that what or wherever the last place they ate was the culprit. That's just not so. Think back to what you had done and where you had be a few days previous to the illness and you will probably find your source.

For the toenails, that should have been reported directly to housekeeping or the front desk. Like they said, most of the mousekeepers do not have a strong grasp on the English Language and therefore probably thought you were leaving notes out for yourself. It should have been caught automatically by housekeeping but apparently it wasn't. Also, and this is not a reflection on you folks, what kind of slob cuts his or her toenails and just leaves them on the floor for someone else to pick up. No class...no class at all! Someone else is an inconsiderate jerk and Disney has to take the fall.

 

[PatricenPete]

I didn't call house keeping or guest services because I never want to cause a stir or get anyone trouble. All of the housekeepers that we came into contact with were very sweet people. I chose to leave the notes because I thought that if the notes were seen, the problem would be taken care of rather than cause a big brouhaha with the front desk and house keeping.

As far as my husband's food poisoning, I am 150% confident that it was in fact food poisoning and that it came from CP. The number of PM's that I have received from other guests stating the same thing happened to them after CP only solidifies my belief. My mother also got sick at CP on 9/17, but until my husband came down with the same symptoms, she chalked it up to overindulging. My husband was violently ill after eating at CP and spent our entire 3 hour flight vomitting and diarrhea on the plane. The flight attendants actually closed off the front lavatory of the plane to all other passengers so that my husband could stay in there, that's how sick he was.

 

[Goofy4WDW1964]

instead of leaving notes which mousekeeping may not have seen they are not suppose to be looking at notes or things in the room, why didn't you call housekeeping and have someone come right away and tend to it?
What is the point of writing about it after the fact? they are not going to seek out who happened to be cleaning your room during your stay and tell them to do better. If you had spoken up at the time it would have been dealt with.

I imagine the point of writing about it now would be to let Disney know that they may have an issue with housekeeping, whether that issue is that housekeepers are not cleaning the rooms well enough or that issue is that the fact the housekeepers not being able to speak/read english is affecting the guests stay at their resort and they may want to address that.

Yes, it would probably have been dealt with if the OP would have called immediately. But, it shouldn't have happened in the first place. To me, that is a bigger issue.

 

[Goofy4WDW1964]

Regarding the food poisoning thing...I wouldn't be to quick to jump on that. Food poisoning has an incubation period of anywhere from 24 hours to 4 or 5 days.

If someone has a inner problem the chances are that whatever contact that was made was from something previously experienced. Many people make the mistake in assuming that what or wherever the last place they ate was the culprit. That's just not so. Think back to what you had done and where you had be a few days previous to the illness and you will probably find your source.

For the toenails, that should have been reported directly to housekeeping or the front desk. Like they said, most of the mousekeepers do not have a strong grasp on the English Language and therefore probably thought you were leaving notes out for yourself. It should have been caught automatically by housekeeping but apparently it wasn't. Also, and this is not a reflection on you folks, what kind of slob cuts his or her toenails and just leaves them on the floor for someone else to pick up. No class...no class at all! Someone else is an inconsiderate jerk and Disney has to take the fall.

Food poisoning will only take a few hours to manifest. The symptons will begin to appear when the person begins to digest the offending food. It can vary from person to person because we all digest food differently, but it will never take 24 hours or several days. And actually, the mistaken diagnosis is actually the other way around. Food poisoning is actually misdiagnosed as the flu more often than the other way around.

 

[Allegro]

What is the point of writing about it after the fact? they are not going to seek out who happened to be cleaning your room during your stay and tell them to do better. If you had spoken up at the time it would have been dealt with.

I don't get what is wrong with telling a company - any company even the great Disney - that they have done something that displeased you.

Yes, had the OP gone to the front desk at the time things would have likely been rectified but she didn't. Still she was unhappy and paid a great deal to be unhappy. By writing a letter or an e-mail MAYBE someone else -- perhaps even you -- won't have the same experience. It never hurts and will likely help. Just whining about bad service here doesn't help Disney AT ALL but a letter may help them improve their customer service.

 

[eliza61]

I don't get what is wrong with telling a company - any company even the great Disney - that they have done something that displeased you.

Yes, had the OP gone to the front desk at the time things would have likely been rectified but she didn't. Still she was unhappy and paid a great deal to be unhappy. By writing a letter or an e-mail MAYBE someone else -- perhaps even you -- won't have the same experience. It never hurts and will likely help. Just whining about bad service here doesn't help Disney AT ALL but a letter may help them improve their customer service.

Your absolutely right Allegro,
Disney is a big company and things will now and then fall through the cracks, the only way to let them know is to write. I write emails when some thing is not quite right. It doesn't have to be a nasty gram just a note saying exactly went wong.
I definitely try to take care of the problem in person and I also write if they go out of their way to rectify a problem, making sure to complement the superior cm.

 

[3DisneyBuggs]

The day we checked into POFQ my kids started eating potato chips. Soon the floor was covered with chips. MY DH saw a cleaning cart and had the mousekeeper come and vacuum. She was very nice about it and our room floor was always clean. SO don't be shy about flagging down a mousekeeper.

 

[Mickiethepooh]

I don't get what is wrong with telling a company - any company even the great Disney - that they have done something that displeased you.

Yes, had the OP gone to the front desk at the time things would have likely been rectified but she didn't. Still she was unhappy and paid a great deal to be unhappy. By writing a letter or an e-mail MAYBE someone else -- perhaps even you -- won't have the same experience. It never hurts and will likely help. Just whining about bad service here doesn't help Disney AT ALL but a letter may help them improve their customer service.

It is not that there is anything wrong with it but it is not the way such situations should have been handled. The OP should have and everyone else needs to deal with problems when they arise and can be handled properly not wait till they get home and write a letter.
Does it let Disney know they have a problem with housekeeping? Do you really think they don't know by now? what they need to know is specific instances. At this point they would have to do a bunch of research to try to figure out who cleaned the room on the days that the guest was there, and then talk to them. They are not likely to do that, At the time the housekeeping manager at that resort could have dealt with the issue and the person.

So my point is not that no letter should ever be written but that people should learn to deal with things at the time they happen.

 

[dqpowell]

The symptons will begin to appear when the person begins to digest the offending food. It can vary from person to person because we all digest food differently, but it will never take 24 hours or several days.

This is false. First, what most people incorrectly call "food poisoning" is really infected food -- i.e., food infected with bacteria, parasites, etc. True food poisoning is rare, and happens when somebody eats something containing a natural toxin, such as poison mushrooms, or chemical contamination of regular food with a known poison. This is not the same thing as bacterial or parasitic contamination, which is much more common.

That said, the incubation period for bacterially- or parasitically-contaminated food typically ranges anywhere from ten hours to several days, so I'm afraid goofyernmost is correct. In rare cases that symptoms begin to appear in less than eight hours, a chemical contamination or other toxin is usually the culprit. Note here that bacterial contamination is (by far) the most common cause of food-borne illness, so chances are, unless your husband's meal at CP was more than eight hours prior to the onset of his symptoms, it probably was not CP where he picked up the contaminant.

At the other extreme are food-borne contaminants that can take months or years to incubate and cause symptoms, such as Listeriosis and Creutzfeldt-Jacob disease. Not that these apply in this particular case, but it's interesting nonetheless.

David

 

[EpicLulz123]

Hope it works out for ya

 

[Shorty82]

I didn't call house keeping or guest services because I never want to cause a stir or get anyone trouble. All of the housekeepers that we came into contact with were very sweet people. I chose to leave the notes because I thought that if the notes were seen, the problem would be taken care of rather than cause a big brouhaha with the front desk and house keeping.

You're not causing a stir calling housekeeping. It is their job to keep the rooms clean and if you call them they will know their is a problem and can fix it. Just politely mention the problem and you won't cause a "big brouhaha".

Many housekeepers don't speak or read English so notes to them won't work. I understand many places in the Orlando area won't hire non-English speakers except WDW for housekeeping and backstage custodial jobs.

 

[DisneyFans4]

The price you pay to stay at Disney you should expect a clean room and pointing it out you shouldn't keep to yourself, it's the only way head office is aware of what is happening in their hotels.

 

[princess_sexton]

I actually wrote a letter to Disney about the not so magical trip i just had and last night i had a message at home waiting for me. Now I havent had a chance to call her back today but on the message she said she wanted to try and make it up to me. So we will see what she has to say