We are taking the Super Shuttle and I have no worries after reading that thread. From what I understand and experienced when we took it in 2003, it is one of the easiest, most reliable and least expensive routes of tranportation to take from SNA. Every company has screw ups that has cost someone financially. We just don't have the (dis)advantage of reading it about it on line all the time. Don't let one persons bad experience stress you out about it.