In Feb. my family and I had an awesome experience at the Disneyland hotel. When we checked in we were upgraded to a park/dtd view in the Dreams tower. Our second day there, on my birthday the maids brought me a cake made out of towels and chocolates and then gave me a picture of Pooh, Tigger, Eeyore and Piglet all autographed. They asked my MIL who my favourite characters were. Then also the same day, we had wanted to have congierge but it wasn't available when we checked in, we were upgraded to concierge. We didn't have one rude CM encounter, our room was beautifully cleaned everyday and everyday we had extra towels which had we asked for the first day and didn't have to repeat the the request. All in all it was a great stay and I would definately stay again!