The AP Best Rate Program is great for people who plan their trips way in advance and therefore know they will not be cancelling (which results the loss of the deposit). For my family, who plans 90% of our trips within a few weeks of arrival and has had to cancel due to family illnesses (my parents are in their 80's and not in the best health) this program simply doesn't work. Actually, I would be afraid even if I planned my trips months in advance of that non-refundable deposit and the fees for changes. THings happen and that deposit or fee structure could cost someone a lot of money.