Wheelchair/transportation issues on recent stay

[DisneyOma]

A CM at a distant location is not going to admit to anything over an email. How could they? They did not witness it, they don't know if the guest is telling the truth (please, I'm not saying the OP is lying) and they have little to no power to rectify the situation. They sort through the hundreds upon hundreds of communications, and send canned replies for the most part. If the CM said in an email to a guest "yes, you are right, we screwed up" that CM would get fired! That CM has admitted liability without investigating the situation. Now, a CM on property, when the situations happened - that's different. They can immediately investigate. OP, did you contact a nearby CM when these things happened, and if so, what did they say and do?

 

[Narcoossee11]

FYI ... All emails for the most part are form letters. CM has a set of pre formed statements. Very little ,if any, are free formed.