Wheelchair accessible Minnie Van

Discussion in 'disABILITIES!' started by Pooh's Pals, Aug 5, 2018.

  1. Pooh's Pals

    Pooh's Pals Earning My Ears

    Joined:
    Jun 24, 2007
    Messages:
    58
    We are staying at SS in October as a family of 5 adults. DH uses a manual wheelchair as he has very little lower body mobility. We are currently viewing out options for transportation to and from the parks etc. We have previously used the buses but got increasingly frustrated by the wait times as buses were already full or has no space for a wheelchair. We have a couple of breakfasts booked and so were considering using the Minnie Van service. Does anyone have any reviews/comment on this?
     
  2. gap2368

    gap2368 DIS Veteran

    Joined:
    Feb 27, 2015
    Messages:
    6,166
    There are 2 that are wheelchair accessible I have not used the service so I do not know anything else
     
  3. Avatar

    Advertisement


  4. Staren

    Staren Mouseketeer

    Joined:
    May 24, 2017
    Messages:
    117
    I asked about the accessible Minnie Van process on my last trip in January. I ended up not using them because I was not impressed. They may have made changes since, but I have not heard anything.

    The way that you request the accessible Minnie Van is by calling a special phone number. I believe it is to the Minnie Van depot / garage. The request can take much more time than a regular Minnie Van because they currently only have 2 accessible vans as mentioned above. The word I got was to expect up to a 45 minute wait depending on where the vans are on property. Also last I heard, expect to pay by room charge. You can't request a ride or pay through the Lyft app as you would for the regular Minnie Vans.

    This is my personal opinion. It's great that an accessible option for the Minnie Vans was launched with the rest of the service, but it still needs work. At least in its current form I think the accessible Minnie Vans are more of an annoyance than they are useful. You may have a different experience. I have found that the buses work fine for me. I find the fact that you have to call for the accessible van kind of irritating. The fact that the accessible vans use a completely different process than the standard vans makes me want to strangle someone.

    I do hope that they are working on improvements, because I really would like to use them on an upcoming trip.
     
    Last edited: Aug 6, 2018
    mamabunny and RaySharpton like this.
  5. RaySharpton

    RaySharpton Retired and going to Disney.

    Joined:
    Oct 28, 2000
    Messages:
    4,753
    Hi, Pooh's Pals. I was interested in the same information before I went to WDW this past June 2018. I didn't find that I needed to use the Minnie Van Service on my trip, but I am glad that I asked the same questions.

    I agree with Staren's post about having to phone instead of just using the app. You could go to the resort's front desk and request help. The different times of the day that you request the Minnie Van make a difference, too. During busy times in the morning for the park's breakfast reservations or after park closing, etc.

    I posted a thread with photos and some people made some reviews or comments on the thread link below if your are interested. Maybe you'll get some more comments in the days to come.


    https://www.disboards.com/threads/d...dw-minnie-accessible-van-and-reviews.3681995/


    .
     
    lanejudy likes this.
  6. mamabunny

    mamabunny DIS Veteran

    Joined:
    Oct 11, 2012
    Messages:
    1,561
    I know that originally, those HA vans had to be requested by the Concierge at the property you are at; I didn't realize there had been a formal change in the procedure to have one dispatched to the Resort that the Guest is at.

    I agree completely with @Staren; it should be no different at all to summon the HA Minnie Vans, however, from what I understand, the different procedure was put into place to insure that those vans are available first, and always to Guests with mobility devices. From that perspective, I appreciate that Disney isn't just throwing those vans into rotation, and leaving mobility-impaired Guests to wait until a vanful of drunk college kids from EPCOT, that tried to "Drink their way around the World", get back to All Star Sports...
     
    Last edited: Aug 6, 2018
    Hopefully, arminnie and RaySharpton like this.
  7. lanejudy

    lanejudy Moderator Moderator

    Joined:
    Oct 27, 2011
    Messages:
    10,921
    I believe there are now 4 accessible Minnie Vans. 2 of the "original" size (total 4 passengers including 1 ECV/wheelchair), and 2 new ones that are larger. I haven't heard much about the new ones other they are presumed to now accommodate 2 ECVs/wheelchairs and up to 6 passengers (like the regular Minnie Vans). But I don't know if they have been put into service yet; I haven't seen any first-hand reports.
     
    mamabunny, RaySharpton and gap2368 like this.
  8. kaytieeldr

    kaytieeldr Post hoc, ergo propter hoc

    Joined:
    Jun 11, 2005
    Messages:
    42,009
    I understand the frustration with having to call, but it's similar here. Our paragraphs program has a program with Lyft (and Über). Consumers with wheelchairs who can't transfer need to call the day before they want to ride, to reserve aan accessible taxi which is part of the program.I

    I don't know how well it works, since my neighbor for whom it's designed refuses to sign up for the program.
     
    mamabunny and RaySharpton like this.
  9. Staren

    Staren Mouseketeer

    Joined:
    May 24, 2017
    Messages:
    117
    @kaytieeldr if the program is similar to The RIDE paratransit program here in Boston, it probably doesn’t work very well. The day before booking is the least objectionable issue. I don’t want to get into a whole thing because this is a touchy subject for many people who use or are eligible for these programs, and its a bit off topic but I want to give some context. I’ve used 2 paratransit systems now, and I avoid them whenever possible. You have to pre-book every trip at least a day before. Then they are still either hours late or so early you’re not out of bed yet. This isn’t once in awhile. This is a regular thing. I think its an unwritten rule that only the rudest most insensitive people apply for the dispatcher jobs. Most of the drivers are good, but you also get the ones who act like they are doing you this huge favor by showing up. It’s pretty frustrating all around most of the time. This is why I will usually pay extra for the ride share SUVs and handle my chair myself. The problem is that paratransit most of the time doesn’t feel like a different system. It feels like a second class system. I appreciate Disney trying to keep the accessible vans reserved for people who need them, but there has to be a way to do that and still allow us to use the main request and payment system.
     
    Last edited: Aug 6, 2018
    BethCPTSD, mamabunny and RaySharpton like this.
  10. Euby

    Euby DIS Veteran

    Joined:
    Feb 26, 2014
    Messages:
    661
    If you are staying at Saratoga Springs, the Grandstand is the first pickup bus stop. When I stayed there in June (using an ECV), I would get on there. Grandstand is also the first drop-off stop, so I would just wait and get off at The Springs stop (which is the last stop). That way I had less toes to maneuver around.

    The few times that there wasn't space when the bus came to Grandstand, the driver called a "floater" bus which usually arrived within 10 minutes.
     
  11. kaytieeldr

    kaytieeldr Post hoc, ergo propter hoc

    Joined:
    Jun 11, 2005
    Messages:
    42,009
    It actually IS The Ride :rotfl::rotfl::rotfl:!

    I'm happy to PM you my phone number if you want to talk trash about The Ride. I was on the AACT, and will be on the ATC or whatever they're replacing that with. The "pilot program" works well for (at least the two) ambulatory users. I'm registered with Lyft, and one of my neighbors uses Über. I

    Gotta agree with you about most of the dispatchers. One notable exception i won't identify, but who rarely takes calls. Have you tried talking to the man who will. not. shut. up? I'm still hoarse from screaming at him weeks ago!
     
  12. mamabunny

    mamabunny DIS Veteran

    Joined:
    Oct 11, 2012
    Messages:
    1,561
    Wow, and here I thought the paratransit system in *our* hometown sucked.

    Just goes to show that no one has gotten it right yet!
     
  13. gap2368

    gap2368 DIS Veteran

    Joined:
    Feb 27, 2015
    Messages:
    6,166
    In my town you have to call 48 hours before your ride and they can be up to 30 minutes late getting you before you can call to ask them when they are coming

    But I think it is a good thing disney dobbled the wheelchair vans.
     
  14. I Love Pluto

    I Love Pluto DIS Veteran<br><font color=green>I guess that make

    Joined:
    Jun 20, 2006
    Messages:
    4,175
    I rode in the accessible Minnie Van last month (July).

    The driver was extremely polite.
    The ECV was loaded without issues.
    The driver was very careful with my scooter.
    The driver asked me about my abilities before he asked me to move or step anywhere.

    I was very pleased with the experience. I will use the accessible Minnie Van again.
     
    mamabunny likes this.

Share This Page