I was told a couple of weeks ago to call back this morning (Feb 23rd) to make an ADR for Sanaa over at the Kidani Village. I know DVC has been able to make ADRs there for the last week or so, but was told ADRs would open up for every one else this morning. Well, I've been on hold almost all morning (since 6:00am CT). The first CM said it was showing in their system, but it was still locked up, so he was going to send them an email and for me to keep calling back. The second CM you could tell was uninformed, knew absolutely nothing about it, and said that since it was at a DVC resort, that only DVC members would ever be able to book it and it would never be open to the general public. When I asked her why we are allowed to book Olivia's or Turf Club then (since they are at strictly DVC resorts), she informed me I wouldn't be allowed to book either of those either. When I told her I had eaten there she informed me I was mistaken, as no one is allowed on the grounds of those resorts, unless they are DVC.
Whatever! I then called back, and got a CM who told me the general public could start making ADRs for Sanaa today, but had to go through member services at DVC to do so. I told her I wasn't DVC and she said it didn't matter, that all Sanaa ADRs had to go through them.
She then proceeded to transfer me over there. The guy at member services got very irate, informed me they did not make ADRs, and he was transferring me back to Disney Dining, as they should be able to make the Sanaa ADRs for me. Excuse me, don't yell at me. I didn't ask to be transferred to you. The WDW Dining CM did it.
Anyway, I finally got a very nice CM, who said she didn't understand what was going on, but she was going to put me on hold and try to help. She came back twice to tell me she was still working on it and hadn't forgotten me. She finally came back and told me she had went to her supervisor, who had went to her supervisor and was on a three way conference call. After being on hold a while longer, she finally came back, asked for my number and told me they were still trying to figure out what was going on, asked again for the dates I wanted, and said a supervisor would be calling me back within a day or two. I didn't ask for a supervisor, but the really nice CM went above and beyond and did it on her own. She was great! My question, though, is what the heck is going on with Sanaa? I have probably spent close to two hours on the phone trying to get this ADR. My word, Le Cellier is easier to get.
Whatever! I then called back, and got a CM who told me the general public could start making ADRs for Sanaa today, but had to go through member services at DVC to do so. I told her I wasn't DVC and she said it didn't matter, that all Sanaa ADRs had to go through them. She then proceeded to transfer me over there. The guy at member services got very irate, informed me they did not make ADRs, and he was transferring me back to Disney Dining, as they should be able to make the Sanaa ADRs for me. Excuse me, don't yell at me. I didn't ask to be transferred to you. The WDW Dining CM did it. Anyway, I finally got a very nice CM, who said she didn't understand what was going on, but she was going to put me on hold and try to help. She came back twice to tell me she was still working on it and hadn't forgotten me. She finally came back and told me she had went to her supervisor, who had went to her supervisor and was on a three way conference call. After being on hold a while longer, she finally came back, asked for my number and told me they were still trying to figure out what was going on, asked again for the dates I wanted, and said a supervisor would be calling me back within a day or two. I didn't ask for a supervisor, but the really nice CM went above and beyond and did it on her own. She was great! My question, though, is what the heck is going on with Sanaa? I have probably spent close to two hours on the phone trying to get this ADR. My word, Le Cellier is easier to get.
I guess my dining partner will just be getting sick that night.
