What if: Lost Ticket(s)

[SplashMo]

Say you send soemone to run to get fastpasses for the group and they loose all the tickets...

What is the plan at that point?

 

[QueenDoOver]

I have heard that you should take a picture of your tickets and then they can track them and see if they have been used or not and they will reissue them.

 

[JH87]

I have heard that you should take a picture of your tickets and then they can track them and see if they have been used or not and they will reissue them.

good idea! never thought of that!! i think i will do that just in case from now on.
how devastating...loosing your tickets!

 

[skiingfast]

Say you send soemone to run to get fastpasses for the group and they loose all the tickets...

What is the plan at that point?

First you smack the person on the side of the head, then head for city hall or guest services.

 

[Disney Dreams]

Say you send soemone to run to get fastpasses for the group and they loose all the tickets...

What is the plan at that point?

Generally speaking, if you lose your ticket, you are out of luck if you need it for any reason (FP, re-entry, etc....). Why?

Well, how does Disney management know that you truly lost your ticket and did not just give it to someone else to use?

Of course, cast members at City Hall / Guest Relations have the discretion to offer a new ticket at QueenDoOver suggested, but I would not rely on that.

- Dreams

 

[HydroGuy]

1. If you get your tickets before you go take photocopies front and back. Otherwise the digital photo is a good idea.

2. Sign each one on the back on the signature line - before you copy/photograph them.

3. I always write my cell # on each ticket so if a good sam finds them they can call me. Fortunately we have never lost one.

 

[mom4princesses]

Few years back I lost all 5 of our 7 day park hoppers. It was our 3rd day (if I remember right, and I try to forget the ordeal), had them around my neck on the lanyard and from picking up the 2 little ones all day it fell off. I didn't notice until we were done for the night, back at the hotel and getting everything ready for the next day. Didn't help that I was 4 months pregnant. So the park was still open but they don't answer the phones after business hrs. With all my distress my wonderful DH decided to drive back and see what we could do. He went to guest survives, they called city hall and told him to go to the exit and wait for the CM. The CM took him to City Hall and started asking questions, how many tickets, how many days, what were they in and what is the numbers on the tickets? He knew all the answers except the most important, numbers on the tickets. The CM asked if he had an unused fast passes and thank goodness he had some in his wallet. The numbers matched the tickets some wonderful person had turned in. My DH told the CM my wife if going to be so excited, I have to call her. The CM said hand me your phone, we will do one better and I will take a picture of you holding the tickets. So after a few hrs of and crying that I had ruined the vacation I got the best picture ever. I don't think my DH has been that happy in a picture ever. So hopefully you will be as lucky and get your tickets back.

 

[HydroGuy]

He went to guest survives...

An appropriate typo it would seem!

 

[jtown]

Treat them like cash. While the people in Guest Services may go out of their way to help if you can provide some way of identifying the tickets, they're not obligated. "Disneyland Resort is not responsible for lost or stolen tickets."

 

[Littleprincess2010]

Few years back I lost all 5 of our 7 day park hoppers. It was our 3rd day (if I remember right, and I try to forget the ordeal), had them around my neck on the lanyard and from picking up the 2 little ones all day it fell off. I didn't notice until we were done for the night, back at the hotel and getting everything ready for the next day. Didn't help that I was 4 months pregnant. So the park was still open but they don't answer the phones after business hrs. With all my distress my wonderful DH decided to drive back and see what we could do. He went to guest survives, they called city hall and told him to go to the exit and wait for the CM. The CM took him to City Hall and started asking questions, how many tickets, how many days, what were they in and what is the numbers on the tickets? He knew all the answers except the most important, numbers on the tickets. The CM asked if he had an unused fast passes and thank goodness he had some in his wallet. The numbers matched the tickets some wonderful person had turned in. My DH told the CM my wife if going to be so excited, I have to call her. The CM said hand me your phone, we will do one better and I will take a picture of you holding the tickets. So after a few hrs of and crying that I had ruined the vacation I got the best picture ever. I don't think my DH has been that happy in a picture ever. So hopefully you will be as lucky and get your tickets back.

What a wonderful ending to that story!! And thats so cute to send a photo of him holding them, gotta love those little things they do in DL

 

[kiwitravel]

When you get your tickets record the ticket numbers and the date and time you received them (if at DL ticket office). If lost DL can cancel your old tickets and reissue them for you...

 

[kez518]

First you smack the person on the side of the head, then head for city hall or guest services.

LOL!

We lost our tickets on a ride, it was on one of those lanyards and the pouch part fell off and we still had 1 day left. We went to city hall and they were nice enough and gave us a 1 day ticket. I guess it may depend also on how many tickets and how many days. We lost 2 tickets.

 

[KBelle5]

Lanyards are the main reason people lose tickets/APs, because those little suckers detach way too easily. If you're going to use them, stick it inside your shirt when on an attraction...but don't get them in the first place!

I always just keep my ticket in my front pants pocket (or the entire group's tickets, because I'm the only one who seems to not lose stuff, haha), and that has always worked really well.

I would say it's better to go to the ticket booths than City Hall, because although CH can print tickets, the lines at the booths are probably shorter, and they have more access to ticket orders/purchases and can get it done much faster. Tickets can be reprinted from fastpasses, like someone mentioned earlier, so if you have FPs or tickets from the same batch, they can be reprinted.

 

[CrazyDuck]

The CM said hand me your phone, we will do one better and I will take a picture of you holding the tickets. So after a few hrs of and crying that I had ruined the vacation I got the best picture ever. I don't think my DH has been that happy in a picture ever.

You are not allowed to post a story like that without including the picture!

 

[pixiewings71]

When you go to guest services or city hall to report your lost tickets they will cancel the ones you lost and reissue new ones. that's why it's important to have those numbers. We took pictures with our cell phones and our camera as well, had we lost our tickets we would have been OK. It's very important to have those numbers, without them they can't help you at all.......

 

[DizNee Luver]

This nightmare happened to us. My husband had my 3 yr old twins PH's in a lanyard & lost it on day 5 of 6. I went immediately to City Hall who sent me across to the Guest Services in front of DCA. I went there & was told I would have to come back in the morning to see if they were turned in. Lost & Found from Disneyland is taken over after the park closes. I returned first thing the next morning & they told me I needed to go to one of the ticket booths for help (the tickets I guess were never turned in......the CM didn't even look at anything that would indicate what had been turned in). So I took our paperwork from Disney Travel to one of the ticket booths....at this point, I was pretty stressed.......the CM there said we'll help you with this & then got up & had a supervisor take over......(now I've told the story to 6 people). The biggest problem with our tickets were they were the hard plastic. If they had been the paper ones, they could have helped really quick....but since these were thru Disney Travel it made things a bit more complicated. Luckily the twins ticket #'s were in the middle of a set of 9 tickets. They were able to enter the other 7 ticket #'s to determine that we all had used 5 of the 6 days......if there had been some differences....we might have had problems. They re-issued 2 new tickets for the girls. I was quite relieved & thankful for the ticket booth CM's!! I had a problem with all the run-around..........

My advise: DON'T LOSE YOUR TICKETS!!

Make sure you have everyone's ticket #'s somewhere secure....it will speed up the process.

 

[blackjackdelta]

Generally speaking, if you lose your ticket, you are out of luck if you need it for any reason (FP, re-entry, etc....). Why?

Well, how does Disney management know that you truly lost your ticket and did not just give it to someone else to use?

Of course, cast members at City Hall / Guest Relations have the discretion to offer a new ticket at QueenDoOver suggested, but I would not rely on that.

- Dreams

This happened to us a couple of years ago. Each ticket has an identification number that is listed on you ticket invoice(at least ours did)
the ticket number was entered in the computer at city hall, deactivated, and we were issued new tickets. There was no hassle at all. We always carry our ticket receipt/invoice with us.

Jack