what happens if reservations are messed up?

[waitingfordisney]

Hi all!

We've got a large group going, and our travel agent likes if we make plans through her--she calls Disney. For one reservation, I left her a message (probably a month ago) asking for a table for 5 on March 3 at Artists Point, perhaps around 7pm. She left me a message saying that 6:40 and 7:45 were available. She chose 6:40 and hoped that was OK. I left her a message to say "yes."

Today I spoke with her coworker about something else (main agent is out of town), and I happened to mention that I never received a reservation # for the Artists Point dinner. This coworker has made several reservations for me, but she couldn't find this one in my file. She's going to get back to me when the other agent returns.

So naturally I began to panic. This dinner is important because my godmother, who is hosting the whole extended-family trip, wanted to go there. I tried to make things easy for her by handling the reservation.

While everything might be fine, it made me wonder how Disney Signature Restaurants handle lost reservations...or walk-ins.

Thanks for any info!

 

[Bob P]

Hi,

If you call Disney Dining they will be able to tell you if the ADR is in the system. They can also give you the ADR number and the time it was booked for.

 

[wezee]

I make all my own ADR's, just for this reason. I would definantly call
800-WDW-Dine and confirm all your reservations. The ADR's are made under your phone # and the CM should be able to locate easily.

 

[gigi1313]

jftr, it's not 800 number, but rather 407-wdw-dine

 

[waitingfordisney]

Thank you! You guys are so right--I should just check it myself. I certainly don't know why I should wait until Agent #1 returns...it's almost like Agent #2 doesn't want to step on her toes or something. Thanks!

 

[Cheshire Figment]

One thing you will want, before you leave, is a written list from the TA listing all meals for which there are reservations, to include date, time and confirmation number.

 

[mickaholic4077]

A toll-free number is 1-877-939-3732.

 

[TheRustyScupper]

1) Make sure you have the ADR numbers.
2) If it goes missing in the system, they can be recovered.
3) or, at least the restaurant CM can be nice to you.
4) Without a number, it is easy for the CM to think you didn't have a ressie.
5) There are LOTS of excuses given to restaurant CM's every day
. . . I know we had the ressie, I made it while at work
. . . I know we had the ressie, I made it on my cell phone
. . . I know we had the ressie, your computer is screwed up
. . . I know we had the ressie, but didn't have a pen to write the number down
. . . I know we had the ressie, must have been a Dining CM who messed up
. . . I know we had the ressie, Fred did it (even if Fred doesn't work at WDW)
. . . I know we had the ressie, but our dog/cat/parakeet/gerbil ate it

 

[wdwfamilyinIL]

I too second calling disney yourself. While I am using a ta, and last year used the same company with wonderful luck, there are just somethings that I have to make sure that they happen. We had really wanted to go to a popular place in epcot, I kept getting messages from my ta stating only really late times (830 and up) were available or I tried to call back and get that time but the table was gone. I finally called for myself, we had no problems getting the table, and at a decent time.

 

[anabelle]

After a CM accidentally canceled all my ADRs, I check and recheck prior to leaving. Luckily, it wasn't at a busy time and we were able to rebook most of them.

 

[ConnieB]

I set my alarm and got up at 4am local time on the morning of my 180+10 days. I was able to get everything I wanted either on or extremely close to the time I wanted. I wrote down all the ADR #s, and the name of the CM who helped me. I was ecstatic thinking how easy it went and made the getting up early worth the effort.

Then about a month before we left, we learned my MIL wanted to come with us to WDW for 2 days....so we needed to up our ADR by one more person. So, I called to up our reservation from 3 to 4 people. And found out that the CM had made ALL, every single one, of my reservations a DAY BEFORE what I had requested....including a dinner the day BEFORE our plane left instead of the night we arrived!

My ADR #s were all correct, but none of the dates were correct. I was devastated, thinking of all the planning that had gone into those ADRs.

Long story, short.....I was finally able to get new dates/times for everything, it meant a lot of juggling and changing my plans, and I lost out on going to Chef Mickey (the date she had mistakenly made it for we'd be at my MIL's picking her up so we couldn't keep that date ).

I was so freaked out by what happened, that the day after I redid all these, I called and made them tell me date/time/ADR again for every single one just to be sure something like that hadn't happened again!

I never got an answer that made sense about why she messed up everything....the CM who made the changes said she must have been using the wrong year for everything to be exactly one day off (but why would the computer even allow her to make a reservation for January 23, 2007?....and the supervisor I complained to had some weird excuse about the computer not calculating the 2008 year (again why would it allow 2007?)......both which make no sense to me, but I learned a valuable lesson. From now on I will be double checking ADRs the day after I make them!

 

[TheRustyScupper]

. . . the CM had made ALL, every single one, of my reservations a DAY BEFORE what I had requested....including a dinner the day BEFORE our plane left instead of the night we arrived! . . .

1) Let me stand in for the CM.
2) Sure there was an error.
3) But, it is easy to make an error on the dining software.
4) It is easy to
. . . click on the wrong date
. . . click on the wrong time
. . . click on the wrong restaurant
5) I am not excusing the error, but we all make mistakes.
6) Including dining CM's.

 

[ConnieB]

1) Let me stand in for the CM.
2) Sure there was an error.
3) But, it is easy to make an error on the dining software.
4) It is easy to
. . . click on the wrong date
. . . click on the wrong time
. . . click on the wrong restaurant
5) I am not excusing the error, but we all make mistakes.
6) Including dining CM's.

I totally understand that CM's are human and make mistakes, but I had I think it was 11 ADRs and not a single one of them was correct. They weren't every day either, so it wasn't a case of she started on the wrong date and just continued her error. I'm not by any means saying she did it on purpose or anything like that, but I now know that I will ALWAYS call back and ask them to verify every single one of my reservations. Since three of them involved credit card deposits this could have proven to be VERY messy. One was CRT which they charge to your card at the time of the reservation so I would have had a very difficult time disputing that if WDW would not have been willing to see that the mistake was on their part....the other two were simply where they took my card number and would charge a fee if we didn't show up, which of course we wouldn't have the day before we had it planned. Those I could have easily disputed with my credit card company if they wouldn't have worked out, but the CRT was $200!

I'm just grateful that I discovered it before we arrived....I'd have had some very disappointed girls if we'd have started our vacation with no reservations.

So....check your reservations people!