What do you think the appropriate punishment would be?

[lorijohnhill]

When my daughter (eight at the time) got punched in the arm as we were exiting Bugs Land last year, Security took it very seriously. They gave us the option of going through the video to locate the person and track him down. All I wanted was a bag of ice for her arm. I was explaining why I wanted the ice to the CM at the wharf cafe and she insisted on calling Security. They were so good with my daughter. I chose not to go through the video, but they would have done it.

 

[SMD]

There's a huge difference between line cutting and jumping into the water of a ride, endangering yourself and others. As for fighting, I've personally witnessed someone practically jumping out of the train on space mountain as it pulled up into the queue after the ride and was threatening a CM. CM kept calm, security came, escorted them out of the ride, took a statement, then proceeded to eject them. They have ways of getting them out of the park without parading them in front of the guests.

If the guest jumped into the water. If he even did and if they prove it are totally different than a guest was in the water. They have to detain a guest to get them out of the park. If a guest suspected of misbehaving just leaves the area, then they'd have to keep track of them while waiting for police. What crime are the police going to charge someone with for exiting a ride vehicle? They're not going to detain someone and ban them for life on the spot for falling out of or possibly jumping out of a ride vehicle.

When my daughter (eight at the time) got punched in the arm as we were exiting Bugs Land last year, Security took it very seriously. They gave us the option of going through the video to locate the person and track him down. All I wanted was a bag of ice for her arm. I was explaining why I wanted the ice to the CM at the wharf cafe and she insisted on calling Security. They were so good with my daughter. I chose not to go through the video, but they would have done it.

Did they tell you that they were reviewing the footage because they were going to go find the guest and remove them from the park? They were placating you because you notified them and asked for assistance (ice). Once they had footage of the incident they would have offered to have you file a police report. Filing a police report does not mean that the police are going to comb the park.

 

[Paula Sedley-Burke]

Made to dance in full character costume in mid heat on the afternoon parade....whilst the CM scheduled to do it sits in the shade and drinks at Trader Sams with a drink paid for by him ....

But seriously...I think pp are right, removed from park for that day at least but after apologising to each person in the line... He should understand the impact of his actions.

 

[kamik86]

If the guest jumped into the water. If he even did and if they prove it are totally different than a guest was in the water. They have to detain a guest to get them out of the park. If a guest suspected of misbehaving just leaves the area, then they'd have to keep track of them while waiting for police. What crime are the police going to charge someone with for exiting a ride vehicle? They're not going to detain someone and ban them for life on the spot for falling out of or possibly jumping out of a ride vehicle.


Did they tell you that they were reviewing the footage because they were going to go find the guest and remove them from the park? They were placating you because you notified them and asked for assistance (ice). Once they had footage of the incident they would have offered to have you file a police report. Filing a police report does not mean that the police are going to comb the park.

I think one of the biggest problems today is this the fact that places aren't given the power to do more to people that blatently disobey rules. The reason society is going down hill so fast is everyone knows that no one can really do anything to them unless they cross X line.

I think that is stupid. A business should be able to remove anyone from their premises if necessary. Security forces should be able to do so by force. i do agree business shouldn't be able to detail people though.

If a business starts abusing that power they will see the backlash by having no customers.

Honestly I am surprised we don't have more issues then we do. Even when I was in high school I had that discussion when someone said a teacher wouldn't let them leave for a reason that was a very valid reason for needing to leave and go to the guidance office. I pointed out right then that they could just walk out. Teachers can't stop you from leaving the only thing they could do is call the office personnel who would send the guidance staff you would be on your way to meet.

The sad fact is our society has gotten to the point that everyone's hands are tied so much be legalities and the risk of being sued that to a large extent yeah you really can do anything you want. You shouldn't but you can.

 

[Niltiac]

If the guest jumped into the water. If he even did and if they prove it are totally different than a guest was in the water. They have to detain a guest to get them out of the park.

They probably have video of him jumling into the water - they watch people pretty closely on the rides. And it should be easy to tell from the video if he intentionally jumped or fell. And ultimately it doesn't matter if they can prove it or if it's a crime, they're still free to ban (temporarily or permanently) who they please for breaking the rules without detaining anyone. You simply tell him "you're banned for the rest of the day, please leave immediately." Then watch him or watch the surveillance and if he doesn't leave, then call police. Businesses do this all the time. You don't have to keep track of him all that long, there are usually police officers in the esplanade. I'm sure people are ejected from the park on a regular basis for dangerous behavior and there must be a procedure for it.

 

[lilsassymom]

What's sad is if something actually happened (like he drowned or got hurt) most likely the parents would've sued Disney. Everyone's so sue-happy these days, it doesn't matter to people who's in the right

 

[I459WDW]

Wonder if the CM knew the kid and that had anything to do with the lack of punishment?

 

[GatorChris]

There's a huge difference between line cutting and jumping into the water of a ride, endangering yourself and others. As for fighting, I've personally witnessed someone practically jumping out of the train on space mountain as it pulled up into the queue after the ride and was threatening a CM. CM kept calm, security came, escorted them out of the ride, took a statement, then proceeded to eject them. They have ways of getting them out of the park without parading them in front of the guests.

Hey, we ... agree!!!! Line cutting and bubble guns are a nuisance. Two kids shoving each other and running into each other...it's happened to me and it irritating. Unbuckling and jumping into the water??? Flat out criminal. I'm surprised that Disney didn't drag him to the bus stop on Harbor and give him a one way ticket to Tuscon, much less simply kick him out.

What does it take to get ejected these days?

 

[krusty007]

So Disney has set a precedent that jumping off rafts has no consequences. Now the teenager will return to school as a hero and his friends will try it. Maybe a Disneyland vlogger will get wind of it and suggest it in a video on Disneyland hacks, like asking for bread on POTC.

Eventually Disneyland will have to add a button or a lap bar to prevent more people from jumping.

 

[mom2rtk]

So Disney has set a precedent that jumping off rafts has no consequences. Now the teenager will return to school as a hero and his friends will try it. Maybe a Disneyland vlogger will get wind of it and suggest it in a video on Disneyland hacks, like asking for bread on POTC.

Eventually Disneyland will have to add a button or a lap bar to prevent more people from jumping.

I think that about covers it.

 

[DTDkettleCORNfan]

Putting other riders' safety in jeopardy is definitely more of a concern than wasting water. But from what I understand, Californians can face large fines for overwatering their lawns and having the excess run onto the sidewalk...or wasting water in other ways. If Disney really had to completely drain the ride (as original poster said) because of this kid's actions (or possibly his buddy's actions), maybe he should be fined for the huge waste of water his actions caused. Maybe (hopefully???) Disney was able to store the drained water and use it for refilling the ride. It's hard to always think of how one's poor decisions will impact others - especially when you're young. But working to earn the money to pay off a $500+ fine might make it a little easier. If I sound bitter it's probably because I have a dead/yellow/ugly California lawn

 

[Baklava]

Parents called and ticket revoked, whether that's one day, five days or an annual pass.

 

[T0rrent]

If the guest jumped into the water. If he even did and if they prove it are totally different than a guest was in the water. They have to detain a guest to get them out of the park. If a guest suspected of misbehaving just leaves the area, then they'd have to keep track of them while waiting for police. What crime are the police going to charge someone with for exiting a ride vehicle? They're not going to detain someone and ban them for life on the spot for falling out of or possibly jumping out of a ride vehicle.


Did they tell you that they were reviewing the footage because they were going to go find the guest and remove them from the park? They were placating you because you notified them and asked for assistance (ice). Once they had footage of the incident they would have offered to have you file a police report. Filing a police report does not mean that the police are going to comb the park.

They can easily see what happened on that ride with cameras. I've been in a raft where a person had one foot on top of the center hand rail and they came on over the intercom when we were 1/4 of the way through the ride to tell the person to take that foot off.

Secondly, Disneyland is private property. They can designate any area they want as off limits to customers, and if a person goes in there, they can be cited for trespassing. You don't need an arrest-able offense to eject someone from your property. Disneyland Security also has the right to detain a person under a citizens arrest until police arrive. They have area's backstage for unruly guests to be placed in to wait for police to arrive. In this instance here, having them arrested wouldn't do much, as at best it would be a trespassing charge, and can easily eject them from the park.

 

[Dinohood]

dude he should have be banned I don't think Disney would want to be on the news cause a 17 year old die from jumping from that ride. The kid is 17 not 7 ban him in till he is 25 since that is when your brain is all done growing, they should have contact the parents. Lets get real do you really think when the kids got home they told their parents no they told their other friends.

 

[Disney Rose]

Ejected for the day. He could have so easily been killed. It's not a joke, and it should not be treated lightly. Seeing him do that and get away with it could encourage others. People die at theme parks from crazy stunts like this. They've died at DL even! (I'm thinking Matterhorn - and I think splash mountain?) I'm amazed he got off with just an apology.

 

[Royal Consort]

Make him sit and watch the soon-to-return Main St Electrical Parade.

 

[mommy2allyandaveri]

I submitted my concerns on line and spoke with someone this morning. He basically said "we have sent your concerns to security, we cannot tell you how the matter was handled" and that's pretty much it. I did say that I witnessed and heard how it was handled, so I'm not asking you to tell me how it was handled. Said that I am extremely disappointed with the lack of concern for guest safety and paying visitors of the park.

That was it... I'm really disappointed with the outcome. He didn't even say, I'm sorry about your experience or anything along those lines. I feel like I'm even more disappointed than when it happened.

 

[longtimedisneylurker]

Eventually Disneyland will have to add a button or a lap bar to prevent more people from jumping.

Not sure they could do that. With a water ride, wouldn't they always have to have a way for the guest to unlatch without CM or mechanical intervention just because water is involved and therefore a drowning hazard? I can't even imagine how one of the rafts could completely flip over, but I'm thinking the lawyers wouldn't allow a seatbelt that the guest couldn't remove because of the remote possibility of some sort of mishap that could put strapped in guests, small children in particular, in contact with a body of water.

 

[krusty007]

I submitted my concerns on line and spoke with someone this morning. He basically said "we have sent your concerns to security, we cannot tell you how the matter was handled" and that's pretty much it. I did say that I witnessed and heard how it was handled, so I'm not asking you to tell me how it was handled. Said that I am extremely disappointed with the lack of concern for guest safety and paying visitors of the park.

That was it... I'm really disappointed with the outcome. He didn't even say, I'm sorry about your experience or anything along those lines. I feel like I'm even more disappointed than when it happened.

I can understand why the rep wasn't transparent, as frustrating as that is. It is possible your complaint caused this issue to be escalated, and the CMs involved were told how to properly handle similar incidents in the future, and the rep can't share that with you. Disney is not known for admitting when they make a mistake, assuming they believe they made one.

Keep in mind if someone attempts it in the future, and gets hurt or worse (which hopefully doesn't happen), you have already provided a paper trail showing Disneyland has been aware or this behavior, and has been tolerating it.