What do you do when you're over charged?

[kjs1976]

Was just checking our accounts online. It appears pending that we were charged $64.99 for DH's sandwich at a local restaurant last night that was maybe 9 bucks at most. I paid separately with cash because DH was on supper break and just met us for a quick bite to eat. Of course this was one of the few times that he didn't keep the receipt. What can we do in this situation???

 

[marcyinPA]

I was overcharged by $40 at the Melting Pot recently. I called my credit card company, and they disputed the charge. About a week later, the manager from the Melting Pot called me directly, and apologized profusely. I guess our server tacked someone else's tip onto our bill (we left a cash tip on the table). The manager said that she would credit us directly through the restaurant.

If you can go through the restaurant, I would do that. Otherwise, call your credit card company to dispute the charges.

 

[msmayor]

I'd start by going back to the restaurant and seeing if you can get it straightened out. Its a shame you don't have the receipt since that would clearly show whether he signed a much lower one or signed one that actually said $64.99.

If you dispute the charge, the CC company will go to the restaurant to provide proof. If they can indeed show a signed receipt by your DH that totaled $64.99 the CC company may not allow the dispute.

 

[Imzadi]

You don't have to disclose to the restaurant when you call, that you no longer have the receipt. Just say you don't have it with at the phone at the moment. Make them check their receipts to account for the discrepancy.

 

[kjs1976]

DH called the manager there and she said she would look up the charge. So we are waiting while she looks.

 

[kjs1976]

Manager called back and said the server noticed the error after it was entered and reprocessed it. It will show up on our account in a day or two, and if not, we should let her know. DH works retail and says that when they do these tyoes of errors, they are required to call the customer and explain what happened. Thanks for the responses. Not sure what we were supposed to do!

 

[JessicaR]

Manager called back and said the server noticed the error after it was entered and reprocessed it. It will show up on our account in a day or two, and if not, we should let her know. DH works retail and says that when they do these tyoes of errors, they are required to call the customer and explain what happened. Thanks for the responses. Not sure what we were supposed to do!

I have had similar situations happen. Never got a call but the memo charge was never the actual charge. I guess they caught it prior to processing it. In those cases I waited to see actual charges. Kinda like when they charge $1.00 for a full tank of gas. I know the full charge will show in a day or two.

Glad it was discovered and taken care of for you.