Just want to put my $0.02 in o this topic.
1st time on property. First time at IOA.
Stayed four nights at the HRH club level this past weekend. View of the old Hard Rock Cafe. Booked the trip before getting to read this forum. After reading it, I realized that the room would probably be too small for the five of us. It was cramped with the rollaway in the room. (Always stayed at the Poly concierge when the five of us were at WDW, The room seems much bigger there - has a day bed).
Have stayed at the Swan, Poly, YC, BWI and AKL concierge level at WDW. Ranking the foods at the concierges:
1st - BWI
1st- Poly
3rd - YC
4th - AKL
7th - HRH
300th+ - Swan
Had some screwups during checkin. Didn't check us into a club level the first time. Straightened that out. Keys wouldn't work in the elevator. Straightened that out. Ordered rollaway. Stayed in lounge until room was ready. Got to room. no rollaway. There was a rollaway in the hallway. Went back to lounge to ask if the rollaway was ours. They said probably not since they wouldn't just leave it in the hallway but called to check. They said they would call her back who in turn would call us. Never got a call. At 8:00 we claimed the rollaway in the hallway.
That was no big deal. However, at WDW when staying at concierge, you check in at the concierge desk on the conceirge level. At HRH you check in in the lobby with everybody else.
Impressed with the toiletries at the HRH. The towels however, are like rugs.
HOWEVER, overall (ignoring the chick in problems), the resort experience was nice. Comparable to the WDW deluxes.
Ed