Cancel it!!! It's been nothing but trouble for me and once again it's broken. if I could I would just cancel mine but my registry cards have already gone out.
Disney really dropped the ball on this - they need to just call it what it is and cancel the program. It's nothing but a hassle for brides.
For all my trouble and for the Million of times I complained, they actually sent me the tote bag again as an apology because I complained THAT MANY TIMES!!!