Website Problem

[wishicouldgomoreofte]

I wish I was wait-listed for AKV.

 

[jekjones1558]

This thread is now 4 days old and, at least for me, the problem is still not fixed. There are regular posts about problems with the member website and this has gone on for a LONG time. I guess our tech dues are going for more important things like press conferences to announce new resorts and recruit more members who will also get substandard tech service.

 

[CarolynK]

I tried again this afternoon, then I emailed Member Services

 

[dvcmember]

The response time to address issues is much longer than it should be. I reported the problem prior to my post. They denied there was a problem. Then they wonder wht the phone lines are flooded. Barb

 

[Inkmahm]

I now have the same problem with the section detailing my dues billed and paid. It isn't working either.

 

[Boardwalk Gal]

OH good, i am glad i saw this thread..i thought it was only ME that had problem getting into "Vacation Details" and i was getting really annoyed!! I also notified MS letting them know of this problem just now. I hope they fix it soon!!!

 

[WoodysRoundup]

This thread is now 4 days old and, at least for me, the problem is still not fixed. There are regular posts about problems with the member website and this has gone on for a LONG time. I guess our tech dues are going for more important things like press conferences to announce new resorts and recruit more members who will also get substandard tech service.

How true, Jean. Do they even care that the website is a problem? If so, you think they would have fixed it by now.

 

[Boardwalk Gal]

still not working!!!

 

[disneychic]

I emailed yesterday ...again. Just don't have the option of phoning while I'm at work (God forbid I make a semi personal call). Anyway, I sent a second email on this yesterday afternoon.

 

[jekjones1558]

I will send a second e-mail as well.

 

[dianeschlicht]

Jean, what information do you need that you can't get from the activity statement? All the vacation details are on that page, much as they are on the vacation details page. It does take a bit longer to figure it out, because it might have the points devided between contracts, but you should be able to get the same information there. I just checked mine, and the activity statement works, so you should be able to see what points came from which contract for each reservation.

 

[jekjones1558]

Hi, Diane,
Here is a copy of just one of my 7 contracts' activity statements (since my member number is not listed, I think it is safe to post this):
04.16.2007 Modify reservation #391812729971 at Disney's Boardwalk Villas on 03/08/08 - 03/15/08 for 1-Bedroom Boardwalk View <60> 0
04.14.2007 Modify reservation #391812729971 at Disney's Boardwalk Villas on 03/08/08 - 03/14/08 for 1-Bedroom Boardwalk View <30> 60
04.14.2007 Modify reservation #391831326532 at Disney's Old Key West Resort on 11/11/07 - 11/13/07 for 2-Bedroom Lockoff 48 90
04.14.2007 Modify reservation #391831326572 at Disney's Old Key West Resort on 11/11/07 - 11/13/07 for 1-Bedroom 36 42
04.13.2007 Modify reservation #391831326572 at Disney's Old Key West Resort on 11/11/07 - 11/13/07 for 1-Bedroom <18> 6
04.13.2007 Modify reservation #391831326532 at Disney's Old Key West Resort on 11/11/07 - 11/13/07 for 2-Bedroom Lockoff <24> 24
04.13.2007 Modify reservation #391812729971 at Disney's Boardwalk Villas on 03/08/08 - 03/13/08 for 1-Bedroom Boardwalk View <30> 48
04.12.2007 Reservation #391831326572 at Disney's Old Key West Resort on 11/11/07 - 11/12/07 for 1-Bedroom <18> 78
04.12.2007 Reservation #391831326532 at Disney's Old Key West Resort on 11/11/07 - 11/12/07 for 2-Bedroom Lockoff <24> 96
04.12.2007 Modify reservation #391812729971 at Disney's Boardwalk Villas on 03/08/08 - 03/12/08 for 1-Bedroom Boardwalk View <30> 120
02.26.2007 Modify reservation #391322728505 at Disney's Boardwalk Villas on 01/19/08 - 01/24/08 for 1-Bedroom Boardwalk View 33 150
02.24.2007 Modify reservation #391322728505 at Disney's Boardwalk Villas on 01/19/08 - 01/24/08 for 1-Bedroom Boardwalk View <33> 117
Annual points allocation 150 150
October 2006-
September 2007
12.12.2006 Modify reservation #389581327677 at Disney's Old Key West Resort on 03/18/07 - 03/25/07 for 2-Bedroom Lockoff 0 0
08.30.2006 Reservation #389581327677 at Disney's Old Key West Resort on 03/18/07 - 03/25/07 for 2-Bedroom Lockoff <21> 0
08.28.2006 Cancel reservation #388802727487. 21 21
07.28.2006 Modify reservation #388802727487 at Disney's Boardwalk Villas on 03/30/07 - 04/07/07 for Studio Boardwalk View 0 0
06.13.2006 Reservation #388802727487 at Disney's Boardwalk Villas on 03/30/07 - 04/06/07 for Studio Boardwalk View <21> 0
06.13.2006 Modify reservation #387262729835 at Disney's Boardwalk Villas on 12/04/06 - 12/05/06 for 1-Bedroom Standard View 8 21
05.10.2006 Reservation #388462727202 at Disney's Boardwalk Villas on 12/07/06 - 12/08/06 for 1-Bedroom Boardwalk View <16> 13
05.10.2006 Reservation #388462727199 at Disney's Boardwalk Villas on 12/05/06 - 12/06/06 for 1-Bedroom Boardwalk View <22> 29
03.31.2006 Reservation #388062729170 at Disney's Boardwalk Villas on 12/08/06 - 12/10/06 for 1-Bedroom Boardwalk View <90> 51
03.31.2006 Reservation #388062729158 at Disney's Boardwalk Villas on 12/06/06 - 12/07/06 for 1-Bedroom Boardwalk View <22> 141
03.31.2006 Bank points from use-year 10/05 to 10/06. 81 163
03.30.2006 Modify reservation #386852721725 at Disney's Boardwalk Villas on 10/22/06 - 10/29/06 for 1-Bedroom Boardwalk View 72 82
03.29.2006 Bank points from use-year 10/05 to 10/06. 10 10
01.12.2006 Reservation #387282723625 at Disney's Boardwalk Villas on 12/03/06 - 12/04/06 for 1-Bedroom Standard <16> 0
01.12.2006 Bank points from use-year 10/05 to 10/06. 16 16
01.11.2006 Modify reservation #387262729435 at Disney's Boardwalk Villas on 12/03/06 - 12/04/06 for 1-Bedroom Boardwalk View 0 0
01.11.2006 Modify reservation #387262729835 at Disney's Boardwalk Villas on 12/04/06 - 12/10/06 for 1-Bedroom Standard 0 0
01.10.2006 Reservation #387262729835 at Disney's Boardwalk Villas on 12/04/06 - 12/09/06 for 1-Bedroom Standard <24> 0
01.10.2006 Bank points from use-year 10/05 to 10/06. 4 24
01.10.2006 Reservation #387262729435 at Disney's Boardwalk Villas on 12/03/06 - 12/04/06 for 1-Bedroom Boardwalk View <22> 20
01.10.2006 Modify reservation #387262729379 at Disney's Boardwalk Villas on 12/02/06 - 12/09/06 for 1-Bedroom Boardwalk View 42 42
01.10.2006 Reservation #387262729379 at Disney's Boardwalk Villas on 12/02/06 - 12/09/06 for 1-Bedroom Boardwalk View <42> 0
01.10.2006 Cancel reservation #386852721729. 42 42
11.30.2005 Reservation #386852721729 at Disney's Boardwalk Villas on 10/22/06 - 10/29/06 for 2-Bedroom Boardwalk View <42> 0
11.30.2005 Reservation #386852721725 at Disney's Boardwalk Villas on 10/22/06 - 10/29/06 for 1-Bedroom Boardwalk View <108> 42
Annual points allocation 150 150

As you can see, it is really hard to translate this into information that will reassure me that I do, indeed, have 3 villas for one week and all of the day-by-day reservations are linked.

 

[CarolynK]

Jean, what information do you need that you can't get from the activity statement? All the vacation details are on that page, much as they are on the vacation details page. It does take a bit longer to figure it out, because it might have the points devided between contracts, but you should be able to get the same information there. I just checked mine, and the activity statement works, so you should be able to see what points came from which contract for each reservation.

The point is, the DVC website has a problem. It's simply NOT as easy to decipher my vacation info on the other page.

 

[NJmouse]

I received an answer to the e-mail that I sent about the website. This is what it says:

Thank you for contacting Member Services. Thank you for notifying us of
the difficulties you were having with the Members Only web site. This
information has been passed on to our technical support team. They are
taking part of the website down for service tonight beginning at 8pm
until 8am tomorrow morning. They will be doing the same thing again
tomorrow night. Hopefully this will fix the errors. I apologize for any
inconvenience this might cause.

Sincerely,

Todd
Member Services
Disney Vacation Club

 

[NJmouse]

This morning (Sat) I am still having the same screen "Sorry" Anybody else?

 

[RLRDA]

Mine is still not working either.....how old is this thread? It's seems like longer than a week that the vacation feature has not been working for everyone. I agree that the activity page is harder to read for members with complex reservations/multiple contracts....I have been using it, though (i.e mine's not very involved).

Edit: Start date is 10/11 so 9 days and the computer gurus at DVC can't fix the problem?!

 

[tink2020]

Glad to see it isn't just me! I'm making a lot of changes on reservations and it's driving me nuts not being able to see it! I'll look at the contract details, I guess that's a start. Hopefully this is fixed soon!

 

[LVSWL]

This morning (Sat) I am still having the same screen "Sorry" Anybody else?

me too!

 

[jennib5426]

I still can't see my Vacation reservations as of Sunday afternoon.
Everything else seems to be working, I just can't see me reservations.

I am on the wait list for 2 nights at BCV in April and I really wish I could check on it with out calling memeber services.

It hasn't worked for me in about 2 weeks.

 

[CarolynK]

I still can't see my Vacation reservations as of Sunday afternoon.
Everything else seems to be working, I just can't see me reservations.

I am on the wait list for 2 nights at BCV in April and I really wish I could check on it with out calling memeber services.

It hasn't worked for me in about 2 weeks.

I am also on a waitlist; I called MS Friday to check on it. The CM told me I am NOT able to check my waitlist status on-line....