nowellsl
<font color=purple>my car finds out everytime I ha
- Joined
- Dec 18, 2002
- Messages
- 4,230
bicker said:While this isn't always the case, don't mistake someone doing their job, and being overruled by someone actually authorized to make an exception in the interest of guest recovery, for being "power hungry". Their job is to enforce the rules. People who make them question compliance and give them flack when they do question compliance are forcing an issue that shouldn't be forced. Compliance should be the default. Proof, when asked for, should be readily, efficiently and even happily given. The manager shouldn't have to intercede to give a patron more than they're entitled because the patron got upset with the cast member for doing their job propertly.
I agree 100%!