Congratulations on a Great Birthday DL trip!
We love staying at the Grand or the Disney Hotel, each has its own atmosphere and the hotel staffs are amazing
Your assumption is correct
The DVC owner must contact Member Services on your behalf. They may call or email, I use the email feature on the DVC site.
I have hade good results sending a list of villa numbers.
Search the VGC Superthread for “6502” for view suggestions
Assuming you want a World of Color view:
6502 (6th floor)
5508 (slightly better angle to WOC than x502)
5502, 4508, 4502, 3508, 3502
5514 (no WOC view, facing Redwood Creek, very quiet)
4514, 3514