WDW Swan: won’t make this mistake again

[catnik]

Here for an extended family vacation and decided to stay an extra day for an adults only day. Booked Swan, king room with resort view. Checked in to a queen view with a wall view. Michael at check in says all king rooms are previously assigned (really, what about my confirmed reservation?). And the manager is too busy addressing other issues so can’t help us. Oh, and we are currently paying for self parking because of a “system issue” but we can come back in the morning and stand in line again so they can try and fix it. They did credit us $20 whole dollars for our trouble. Will say Neil at the pool bar was extraordinary but a good drink does not erase service failure. Nice resort if you are staying free on points or have a seriously ridiculous discount. Otherwise, Holiday Inn Buena Vista is 1/4 the cost and the manager will actually speak with you

 

[TomMorrow71]

If you are a BonVoy member call the number and voice your displeasure. They will call the hotel immediately and address this kind of issue. Hopefully, you were refunded the difference in the room at check in.

 

[CynBeth]

Sorry but Marriott sucks. We never stayed here and it is a different situation but we were to go on a trip overseas that had to be cancelled due to the pandemic. When we booked the trip the person in the Marriott Bonvoy area misled my DM into paying in full telling her she could only get the deal they were offering if she did that and did not tell her it was not refundable and it did not say anything on our confirmation. She did not realize you should never pay in full. When we contacted the hotel a few months before the trip to say we would not be able to travel they offered a voucher. We explained we would not be able to travel in the year wanted a refund and they refused. We contacted Marriott directly went as high up the chain as you can go and they would not do anything saying the hotel is a franchise and and have no control over it. We will never stay at one of their properties again.