tiggersmom2
<font color=navy>Can think for herself<br><font co
- Joined
- Aug 13, 2003
- Messages
- 8,601
This just goes to show if something happens at the resort and is not taken care of to your satisfaction....let WDW know!
During the Memorial Day weekend, we started out our WDW vacation at The Yacht Club. This was my parent's first time here and we were so excited to be there.
Check in was H-E-L-L, but that didn't bother us because it was one of the most crowded times of the year. My hubby and I get to our room (we were even up-graded to a water view) and it was gorgeous.....then we get to the patio....
There were hundreds and HUNDREDS of cigarette butts in the pea gravel and trash everywhere!!! It didn't help that my four year old son and his friend kept trying to pick up the butts. There was even a rusty tack on the patio. Another DISer met me at the hotel and she was shocked and immediately took pictures to post on the non-smoking thread on the CB.
I called housekeeping to clean the patio later.....
I called my parents on the cell to find out how they fared....not well. My oldest son was staying in their room and they checked in about 10:00 that morning. They were taken to a King room (just one King bed)...nope, that won't work with 3 people (DS is 13). They went back to the front desk and were told no problem, they would have a new room within the hour. Three hours later, they were shown to another King room.
Went BACK down to the front desk and waited for another room....you guessed it, 2 hours later they were given another King room....
FINALLY they put my parents and my son in a room with two queen beds....but it hadn't been cleaned!! By this time my Dad was too pissed to care and just stayed there.
I called the front desk and spoke to a manager, I explained the situation with BOTH of our rooms and told her I just wanted to let her know that either situation just wasn't acceptable for the standards of the YC in my opinion. She agreed and told me not to worry, she would make sure we had a magical vacation.
Well, my patio was never cleaned and my parents never got so much as an apology for the nasty room they were put in. It certainly didn't ruin our vacation (we went on to have a magical stay at the Poly and GF) but I wanted to send an email when I got back home.
I sent the email detailing what happened. I told them I did not expect any compensation but felt that they should be aware of what happened and make sure it did not happen again.
I was pleasantly surprised when I was contacted by WDW about a month later and offered the free room vouchers for ANY deluxe resort! They compensated me for my parent's room and mine. I was blown away, I never expected anything of that nature and it was greatly appreciated! We have booked our Polynesian getaway for November and it will be beyond magical.
I love WDW
During the Memorial Day weekend, we started out our WDW vacation at The Yacht Club. This was my parent's first time here and we were so excited to be there.
Check in was H-E-L-L, but that didn't bother us because it was one of the most crowded times of the year. My hubby and I get to our room (we were even up-graded to a water view) and it was gorgeous.....then we get to the patio....
There were hundreds and HUNDREDS of cigarette butts in the pea gravel and trash everywhere!!! It didn't help that my four year old son and his friend kept trying to pick up the butts. There was even a rusty tack on the patio. Another DISer met me at the hotel and she was shocked and immediately took pictures to post on the non-smoking thread on the CB. I called housekeeping to clean the patio later.....I called my parents on the cell to find out how they fared....not well.
My oldest son was staying in their room and they checked in about 10:00 that morning. They were taken to a King room (just one King bed)...nope, that won't work with 3 people (DS is 13). They went back to the front desk and were told no problem, they would have a new room within the hour. Three hours later, they were shown to another King room. Went BACK down to the front desk and waited for another room....you guessed it, 2 hours later they were given another King room.... FINALLY they put my parents and my son in a room with two queen beds....but it hadn't been cleaned!!
By this time my Dad was too pissed to care and just stayed there.I called the front desk and spoke to a manager, I explained the situation with BOTH of our rooms and told her I just wanted to let her know that either situation just wasn't acceptable for the standards of the YC in my opinion. She agreed and told me not to worry, she would make sure we had a magical vacation.
Well, my patio was never cleaned and my parents never got so much as an apology for the nasty room they were put in. It certainly didn't ruin our vacation (we went on to have a magical stay at the Poly and GF) but I wanted to send an email when I got back home.
I sent the email detailing what happened. I told them I did not expect any compensation but felt that they should be aware of what happened and make sure it did not happen again.
I was pleasantly surprised when I was contacted by WDW about a month later and offered the free room vouchers for ANY deluxe resort! They compensated me for my parent's room and mine. I was blown away, I never expected anything of that nature and it was greatly appreciated! We have booked our Polynesian getaway for November and it will be beyond magical.
I love WDW
Was your room non-smoking?If so,kinda makes you wonder if these smokers who left their butts everywhere ever smoked in the room??Did your room smell like
smoke?I am so glad Disney has gone smoke free!!
LOL, it is amusing now but it wasn't that day!
While it is good that manager tried to help- on a short vacation, it puts a dent in the day trying to fix problems. We also let a few small problems go unreported because my DD was afraid it would eat up too much time in an already short schedule. An email sounds like the right thing to report wothout making too much a fuss.
