WDTC Payment Question.......?

[bee86]

Hi all,

Was just getting ready to pay a chunk off my balance and was looking over the invoices ive been sent.

I have made only two payments so far one being the £100 deposit and the a other £500 payment. On the first invoice it shows my balance after the £100 is taken off it, great, as you would expect. BUT I just looked at the second invoice and its showing the original balance and taking away £500 (not minus the £100 aswell).

Basically, I have paid £600 off my holiday but its only showing £500???
Is this something to do with the deposit not being counted till a final payment or something?? Should I be worried??

 

[chmurf]

BUT I just looked at the second invoice and its showing the original balance and taking away £500 (not minus the £100 aswell).

when you say "original balance" do you mean the total amount of your booking, or do you mean the "balance due" from your first invoice ? Because the first "balance due" (first invoice) already has the £100 taken off.

on the invoice you have :

subtotal (GBP) some amount
deposit paid or downpayment (GBP) 500
balance due (GBP) your balance

does the subtotal show the total amount of your booking minus £100 (or the balance due from the first invoice ?)

 

[bee86]

Sorry Im in a tizzy and didnt explain myself very well!

When i say original balance I mean total balance for the holiday. so basically its £2029 -£100 deposit leaving it at £1929.
Then I paid £500 off this balance of £1929 which would leave it at £1429 but the invoice is showing it at £1529.........??

Im guessing its just some sort of clerical error? I have both invoices and like they are proof that the payments have been made.
I think I might just call up tomorrow and clarify with them, I just wanted to ensure that it wasnt a case of them taking off the deposit with your last payment or something like that?

Thank you so much for your quick reply i had a mini freak out there for a few mins

 

[BethEJo]

I just checked my invoices...

On booking, my total was £3162, and I paid the deposit of £200. The invoice shows:
Subtotal: £3162.60
Deposit paid: £200.00
Balance due 2nd March: £2962.60

In November, I then proceeded to pay the rest of my 'quarter' of the cost (£740.50). The anew invoice they sent to me now shows:
Subtotal: £3162.60
Deposit: £940.50
Balaance due 2nd March: £222.10

I'm guessing, on your new invoice, it should therefore show your deposit as £600 (initial £100 and the £500 extra you've paid off)... Does it just show £500?

Did they definitely take £500 out of your account when you paid the second amount of? Or is it a possibility that you paid £400, and so £500 'in total'. No idea if they would do that, just a thought

Hope you get it sorted!!

 

[bee86]

oooh well spotted bethejo, and thanks a million for your help!

Ill double check with my bank just before I get a bit grumpy on the phone tomorrow lol but I am pretty certain it was £500 not £400 but I will re check my bank statements.

Will let you know how I get on with them tomorrow I reckon its just a silly mistake somewhere tbh but this morning I was having heart failure

 

[bee86]

Thanks to both of your for your help!

Called today and got sorted, I was missing an invoice simple as that!! all that stressing over nothing!

 

[BethEJo]

Thanks to both of your for your help!

Called today and got sorted, I was missing an invoice simple as that!! all that stressing over nothing!

Glad it's sorted it never harms to check/ask!

 

[chmurf]

All's well that ends well