Dingdingding
Mouseketeer
- Joined
- Feb 12, 2017
- Messages
- 186
My girlfriend has been trying to book a tour in the park for the both of us for almost a week now. You would expect some level of service when booking a tour which just months ago doubled its price. We really feel lost and angry here.
It all started when she contacted the official channels for booking a tour with some specific questions. The reply, which came after a day, was a standard mail with no answers to the questions she asked (e.g. on the different language options). She then again sent an e-mail with the questions after which they finally answered. Then she tried to book the tour for this Sunday, after which DLP replied that she should fill in a form and send it back within a day otherwise the reservation would be canceled. Payment options however were very unclear and they explained in the same mail that she should call a specific telephone number for payment. So she did try to call them about 8 or 9 times today with no reaction. Because of that she send another mail and then tried to call the official Dutch telephone number (1 euro per call), where an automatic system asked if she was a traveler, she said yes (assuming you're always one when you're visiting DLP from another country), only to be directed to travel agencies. All in all 15-20 euros lost on cellphone usage.
And still we have no answers. According to the last mail DLP sent us, our reservation will be canceled so we probably have to give up and try again then we visit the park at the main street tour desk. But the way DLP handled this disturbed us both, also because they seem to lazily get away from doing any work. She wanted to give this tour as a birthday present to me, otherwise we probably would have given up by now. Really not something you'd expect from Disney, I hope things will get better after the American takeover. Has everyone else gotten the same experience in similar circumstances?
It all started when she contacted the official channels for booking a tour with some specific questions. The reply, which came after a day, was a standard mail with no answers to the questions she asked (e.g. on the different language options). She then again sent an e-mail with the questions after which they finally answered. Then she tried to book the tour for this Sunday, after which DLP replied that she should fill in a form and send it back within a day otherwise the reservation would be canceled. Payment options however were very unclear and they explained in the same mail that she should call a specific telephone number for payment. So she did try to call them about 8 or 9 times today with no reaction. Because of that she send another mail and then tried to call the official Dutch telephone number (1 euro per call), where an automatic system asked if she was a traveler, she said yes (assuming you're always one when you're visiting DLP from another country), only to be directed to travel agencies. All in all 15-20 euros lost on cellphone usage.
And still we have no answers. According to the last mail DLP sent us, our reservation will be canceled so we probably have to give up and try again then we visit the park at the main street tour desk. But the way DLP handled this disturbed us both, also because they seem to lazily get away from doing any work. She wanted to give this tour as a birthday present to me, otherwise we probably would have given up by now. Really not something you'd expect from Disney, I hope things will get better after the American takeover. Has everyone else gotten the same experience in similar circumstances?
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