Warning: Anyone who called 6/6 check your reservation!

[fn2bfree]

I changed my October reservation yesterday from BCV to AKV. When I went on the website to check it this morning neither my original reservation or my AKV reservation were there. I called MS with my confirmation number this morning and they told me that the reservation had been cancelled. I explained that I had not cancelled it and there must have been a mistake. I tried to re-book it but there was no availability. My rep put me on hold for about 5 minutes and came back and told me she had talked to her manager and she could make a new reservation for me. I ended up with my reservation but the whole thing took almost 30 minutes and was very frustrating. I am glad I checked, I wonder if they would have been able to fix this if it had been a month later.

 

[robinb]

Wow. Very strange. I'm glad that everything worked out for you!

 

[Starr W.]

Wow. Very strange. I'm glad that everything worked out for you!

There's been alot of "strangeness" with AKV and the MS computer system. Contracts not showing up, messed up point totals, dissapearing reservations.

 

[dianeschlicht]

Yes, and having them listed as "reservation points" instead of vacation points.

 

[fn2bfree]

My experience even got a little stranger today. MS called me because there weren't any names on my new reservation. They also informed me that I could not request a pool view because standard view is only views of the parking lot. Looking at the map that shows the phases of contruction there shouldn't be any rooms ready that face the parking lot in October. It looks to me like a standard view would have to face the pool.

 

[DebDisney]

I changed my October reservation yesterday from BCV to AKV. When I went on the website to check it this morning neither my original reservation or my AKV reservation were there. I called MS with my confirmation number this morning and they told me that the reservation had been cancelled. I explained that I had not cancelled it and there must have been a mistake. I tried to re-book it but there was no availability. My rep put me on hold for about 5 minutes and came back and told me she had talked to her manager and she could make a new reservation for me. I ended up with my reservation but the whole thing took almost 30 minutes and was very frustrating. I am glad I checked, I wonder if they would have been able to fix this if it had been a month later.

OK, I have a stupid question. When you say you went online to check your reservation, where did you look? I don't see anywhere on the DVC member site to see your reservations. Am I missing something?

 

[tor]

OK, I have a stupid question. When you say you went online to check your reservation, where did you look? I don't see anywhere on the DVC member site to see your reservations. Am I missing something?

It is on the member website click on "my DVC" then on the pull down menu click on "Vacation Points". That will give you your banking info at the top of the page, part of the way down will be a box with your member number then on the next line will be your contracts. Just below that in blue is "View Vacation Details" click on that and up will come you upcoming vacation (points only no cash) followed by all your completed vacations.

 

[tor]

My AKV res made on 6/6 is just the way I booked it.

 

[DebDisney]

It is on the member website click on "my DVC" then on the pull down menu click on "Vacation Points". That will give you your banking info at the top of the page, part of the way down will be a box with your member number then on the next line will be your contracts. Just below that in blue is "View Vacation Details" click on that and up will come you upcoming vacation (points only no cash) followed by all your completed vacations.

I see it now. Thank you!

 

[mjy]

You scared me.

But, better to be safe than sorry . . . I went to the member site and checked. Whew. It's still there.

Thanks for giving us all a heads-up.

 

[kimberh]

Mine says reservation points, It has just dawned on me that I was not asked for any information on who was staying in the room, address or phone number. Are they still doing this? I finished making a day by day, today.

 

[DisneyBB]

I looked at my ressie for AKV and it says reservation points used. What is that all about? I will have to phone up today and check. It all seems a bit strange.

 

[spiceycat]

I still have my mind.

hey at least you got your back.

one lady also going in Oct was told everything was booked. She got told that her points were returned. I know not funny to her.