Wallmart has what seems to be a nice feature on some online items, they will ship free to your local store and you can pick it up there, seems simple enough right, wrong. This is the second time I have used this feature, the first time it took 3 trips to the store for me to get my item, wallmart.com said it was at the store, the store said they did not have it, eventualy the store "found it" but what a PIA.
This time we ordered a playhouse for ds bday, $200 shipping forced me to pick "ship to store" again. After I placed the order on 9/9 I was informed that it would arrive between 9/26-10/1. That seemed pretty long but Ok I went along with it hoping for the best. Well 10/1 rolls around and nothing, when I wrote to customer service they told me it was "delayed" and they did not know when it would arrive. I replied again thanking them for stating the obvious that it was "delayed" but that I wanted more inormation.
Today I get a call saying that it was shipped to the wrong store but I could go get it. The store was not far so ok, I call to confirm and they tell me I have to drive to the original store and get the reciept and then drive to there store to pick it up! By now I am fuming, I call wallmart and just to get a real person took 10 minutes, I had to hit the fraud prompt just to get to a person.
To make a lomg story short my playhouse was sitting at this store for over a week, I could have had it in time for DS bday. AND the box is ripped up! I guess that I want to warn parents who are plannig to use this service, give LOTS of time for delivery and stay on them, if I did not keep bugging them I would have never found it.
Oh by the way I just got an email saying that my house was available for pickup at the original store, that I know is wrong since I have the house and we got it from a different store! Horrible system!!! I need to complain but I need to get the address of someone who will care, not the website, rant completed, thanks for listening!
This time we ordered a playhouse for ds bday, $200 shipping forced me to pick "ship to store" again. After I placed the order on 9/9 I was informed that it would arrive between 9/26-10/1. That seemed pretty long but Ok I went along with it hoping for the best. Well 10/1 rolls around and nothing, when I wrote to customer service they told me it was "delayed" and they did not know when it would arrive. I replied again thanking them for stating the obvious that it was "delayed" but that I wanted more inormation.
Today I get a call saying that it was shipped to the wrong store but I could go get it. The store was not far so ok, I call to confirm and they tell me I have to drive to the original store and get the reciept and then drive to there store to pick it up! By now I am fuming, I call wallmart and just to get a real person took 10 minutes, I had to hit the fraud prompt just to get to a person.
To make a lomg story short my playhouse was sitting at this store for over a week, I could have had it in time for DS bday. AND the box is ripped up! I guess that I want to warn parents who are plannig to use this service, give LOTS of time for delivery and stay on them, if I did not keep bugging them I would have never found it.
Oh by the way I just got an email saying that my house was available for pickup at the original store, that I know is wrong since I have the house and we got it from a different store! Horrible system!!! I need to complain but I need to get the address of someone who will care, not the website, rant completed, thanks for listening!
