SandyinMonterey
DIS Veteran
- Joined
- Feb 1, 2013
- Messages
- 3,566
WL is our home resort and we were last there April, for Easter, 2014. Stayed in a one bedroom. There were many posts after our vacation about the refurb @ WL and I had left one. By seeing this now, it appears to be an ongoing concern and problem. First, just let me say if WL is your home resort and even if it's not, and you find poor workmanship or whatever dislikes about the refurb to please report it. In our room this is what I found: the fridge couldn't be pushed back all the way to the wall, it had to be pushed out ahead of stove or you could not open it. Two large holes, one to the bottom of the sink on the baseboard and the other by the fridge by the baseboard. Mixing fixtures on the sink, small hole (poor workmanship) when re-doing bathroom. Replaced some of the bathroom fixtures with shiny chrome ones but still left some of the old ones. We had two other issues about our luggage never coming to our room and being left unattended in lobby of DVC resort and a plumbing problem (with toilet) that the man said had to wait till next day to fix (he didn't bring tools to the room) but when my husband asked for some tools, he fixed it himself. Let me repeat again, call and voice your concerns to DVC is your experience has been similar. I did. When I called, I was disappointed in the person's response. Just got a lot of "yes and sorry about that." But to my surprise, about a month later, got a call from someone higher up and she seemed to really take note. I told her that's our home resort and I don't feel like I would want to stay there unless I was sure it was all fixed. P.S. The painting on the kitchen cabinets were horrible. Just painted over the green so you can see it wasn't covered up completely and the insides left green except for the white streaks fallen in.