Hello from Illinois where the nasty, wicked cold continues. Minus 17 degrees Fahrenheit this morning taking the dogs out. I need more DVC points. I could spend all of January at the Lodge. We had a great trip this Christmas, one of our best really. We were very blessed on the first day within in hours of our arrival.
Two years ago I experienced trouble renewing APs online, the site kept crashing. It told me that sale went thru but it did not show that tix were current in my account. Finally after the extension window closed I called a CM and they fixed it. He told me he extended the dates to correspond with the phone call. Thus we had a new expiration date on the passes. When we arrived the next trip and went to customer relations to pick up new passes the gal tells me we have only six months remaining, and I explain we have more and I had booked a summer trip (with air fare) according to the new expiration date. She says no you don't. In short I coughed up another $350 to extend the passes for the next summer. I was very angry.
Last summer 2017 my wife repeats the renewal task but now they offer a bonus month with the DVC discount, and we get 13 month AP which moves or renewal date into August. Not a difference to us as it does affect our bi-annual trips. The only catch was we had to go to customer relations to reactivate the passes. I did not understand why as they were the same passes, just renewed. So go there and wait in line, we are called to the next window and the young man asks for our IDs. He comments that five months have expired already on the passes and they are not yet activated. My blood pressure starts to raise because I think he is getting ready to tell me it is going to cost me cash. I said that we have experienced problems in the past and I hope that this not a repeat. He smiles at me as says let me see what I can do for you, let's see what we are able to do to in the software.
After a very long time of silence by everyone (probably all of 2 minutes
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), he says I see you have another trip next summer. I said that is correct. He asks me when will I becoming after that. I explain next Christmas time and that we will be off the property by January 1 or 2. He asked if we would be leaving by the 15th for sure, and I said we would easily be gone by then. Two more minutes of silent keyboarding. Finally he tells me that he has reset my passes to the day that we arrived and with the 13 month passes our APs are good until 01/15/2019!! We get three trips out the purchase we made in August 2017. I was so happy I stuck my arm under the glass to shake his hand. Judging by his stunned reaction I think I violated protocol on that move. Anyway God bless Matty at the MK customer relations window and thanks again very much! I figure that is worth about $1000 if I had bought park tix for just the December 2018 trip, maybe more. I can let them lapse and repurchase APs in summer of 2019. Two full years between buying the passes, how sweet is that?