Sherry E
Currently tag-less...
- Joined
- Jan 5, 2008
- Messages
- 19,646
Setting up and ordering online was a very simple process.
I also called and asked about some particulars: you have until midnight the night before to go online and make any last minute adjustments to your order, or to cancel. You can cancel the day of delivery, but you need to call them instead of going online. Even though they ask for payment information at checkout, they do not charge the card until the day of delivery.
Our delivery is all set up for next Friday at the HoJo! It seems like this will all be smooth and easy.
It may be different for different delivery areas, but for me, I've always have until 3 a.m. on the day of delivery to cancel or change an order online (in fact, one time I had to edit an order at around 2:45 a.m., and I didn't need to call). I live in L.A., near Beverly Hills, so it may be slightly different for delivery areas in Orange County. Other areas/regions for delivery may require a midnight online deadline or a phone call.
They charge your card on the day your stuff is delivered, but the payment doesn't actually post for at least a couple of days, sometimes longer. It takes a while. And if you notice something is missing from your order, or if there is something incorrectly delivered or charged to you that you didn't order, call Vons immediately - as soon as you notice the mistake - because if they have to issue a refund to your card, sometimes it takes as long as a week for the credit to be given. But if you call within a couple of hours after delivery, usually the credit/refund to your account will post on the same exact day as the initial total posts. I have had my initial Vons total post on the same day as a $24 credit they had to give me.