We were given the wrong location for the welcome meeting on arrival at the airport in Feb. Our hotel ended up ringing Virgin for us to find out where it was and they said the rep would wait for us. When got to the correct hotel it was just us and the rep.
We told him we had all our park tickets and a car but he still told us about the excursions anyway. The only thing I was interested in was the 'Kids eat free' card for $15. He told us that some unscrupulous reps try to sell two of these cards to a family of four, when you only actually need one, and when I offered him a $20 TC he asked if I had anything smaller and then proceeded to put the $15 cash I gave him in his back pocket. No reciept was offered and I am 100% sure he pocketed the money himself.
He then tried to pack up and leave in a bit of a hurry until I reminded him about the free Hard Rock meal voucher, to which he claimed 'oh sorry, I forgot' and then he reluctantly printed out the voucher.
The Hard Rock voucher is actually worth having. It includes soft drinks (free refills too) anything from the kids menu and a choice of about 4 or 5 main adult meals, I think it says it also includes gratuity but I still felt obliged to tip the waitress who was really pleasant and not at all stuffy about the fact we were on a 'freebie'