Virgin....check your invoices

[JohnnySharp2]

Hi all,

Reluctant to start yet another Virgin Customer Service thread but couldn't resist.

Just a warning to check your invoices/'manage your booking' details(via the website) to ensure they are correct.

June 21st we moved our August holiday to April 2009 - for various reasons.

To this date the deposit paid on the initial holiday has still not been moved over to the new/amended booking, this despite one e-mail and 6 phone calls!
I also have no paper copy invoice that is correct either.

So please be careful and check your booking details are correct.

I honestly don't know why it takes this long just to transfer a deposit

 

[Beth__WDW23/6/02]

I have to admit Virgin dont rush do they Gr,hope they get it sorted.
On our invoice for our requests it stated "toy story" as "Play storey"

 

[Belle68]

Im sorry, I really shouldnt laugh but I have come to expect anything from virgin recently and I always check everything with a fine tooth comb, sometime I feel like Im doing a better job then they are-probably am.

Hope you get your invoices sorted out before your trip

 

[JohnnySharp2]

I have to admit Virgin dont rush do they Gr,hope they get it sorted.
On our invoice for our requests it stated "toy story" as "Play storey"

Yes and everytime you ring you speak to a different person and have to explain all over again.
Still it's only 7 weeks since we changed! (*insert sarcastic smiley*).

 

[Beth__WDW23/6/02]

It would help if you could understand them on the other end of the phone and vice versa.I mean Play Storey...
DP loathes ringing Virgin now he comes off the phone more confused.

Hope they do sort it eventually..."give them time"

 

[JohnnySharp2]

Im sorry, I really shouldnt laugh but I have come to expect anything from virgin recently and I always check everything with a fine tooth comb, sometime I feel like Im doing a better job then they are-probably am.

Hope you get your invoices sorted out before your trip

Yes, they have another 8 months or so yet - I just want it right, it should reflect the true balance.

It would help if you could understand them on the other end of the phone and vice versa.I mean Play Storey...
DP loathes ringing Virgin now he comes off the phone more confused.

Hope they do sort it eventually..."give them time"

In the old days we used to book with 'Worldwide Travel' and the agents were Lisa number 1, Lisa Number 2, Karen number 1 etc etc
just made it so much easier.

 

[Snowy-girls]

Hope you get it sorted soon Johnny.
I booked our holiday in Dec 07+i am still waiting for a 'correct' invoice .They have my childrens ages wrong at the time of flying-they will be 7+4 when we fly+they have them down as 6+2 .They also have their birthdates next to this+they still can't work it out.The only good thing to come from them mucking it all up after 4 invoices is we got the VRoom for the 4 of us for free next year ,but the 5th invoice was still wrong with there ages,but the VRoom showed on it .
We now have a Virgin Travel shop in our local Debenham's,so next time we go shopping there,we will take all our info with us+hopefully get it sorted out,and it saves having to speak to every Tom,Dick+Harry to get to the bottom of it.
Do you not have one in your Debenham's?I believe there opening up many more.x.

 

[JohnnySharp2]

Do you not have one in your Debenham's?I believe there opening up many more.x.

I honestly don't know whether there is one at our nearest store which is Preston, over 20 miles away.
It's not a store I generally visit anyway.

One is near completion closer to home at Blackpool, but that is about as quick being built as a Virgin invoice being correct!

 

[Snowy-girls]

but that is about as quick being built as a Virgin invoice being correct!

.x.

 

[wideeyes]

I had this problem a few months ago, it did eventually get transferred though.

 

[scojos]

hey johnny,
i really feel we need to get a sarcastic smiley just for you!!
(not sure what it would look like though )

i myself have had problems with VH, and i disagree, if everyone posts the problems they have, we are more aware of isuues
ps i just feel sorry for people who do not dis
tracy

 

[JohnnySharp2]

hey johnny,
i really feel we need to get a sarcastic smiley just for you!!
(not sure what it would look like though )

tracy

Long as it's not yellow and dances I don't mind Tracy.