Make your requests through the exchange department at DVC MS.
As inconsistent as they are with requests in general, they have always been VERY good with these type of medical requests. The problems arise when people are too greedy and too demanding such as insisting on a first floor but not a HC unit.
DVC, like many timeshares, often have more HC rooms than needed. Taking one from someone isn't an issue really, what has been an issue with DVC is too many and people getting them that didn't want them. Certainly some people need them and it's important for that reason. As a rule I'd rather not travel than have one but at the same time I realize that they are no extra rooms and someone has to have a HC room at times even if they don't need them. Thus you'll see my only request is often NOT a HC room now that smoking isn't an issue. If we have multiple units, that they be close together. IF I got one I'd check to see if they had something else but I would not complain about getting one for the reasons I mentioned above, just like someone has to have the dumpster view at VWL. Interestingly right now we do need one with my wife's recent injury and being non weight bearing for at least 10 weeks and another 4-6 weeks in a fracture boot after that with weight bearing. We actually just got back from a 9 night trip with 2 nights at Summer Bay Resort (192 & 27) and a week at Marriott's Crystal Shores (Marco Island). We asked and received a HC unit at both resorts.
Nice but different, it'll be better once it's completed.
They should be able to tell you what room TYPE it is a few days after the exchange, for today, likely either Fri or Tues. You should be able to make a request at that time for the new exchange. They won't be able to tell you the unit or unit location until check in and even then only when the room is ready.
Once they get the listing back from RCI with your name on it (usually about twice a week), they can tell you the unit type and building for AKV. For Kidani it's most likely a standard view but it's possible it's a Savannah view. Give them a few days, maybe to next Tues, then call back and talk to the exchange department. Ask them specific questions such as the building and unit type but not view or specific location. If they balk, tell them you're trying to decide whether to keep it or give it back to RCI based on the info. Until they get the listing back from RCI, they really have no info to give you. In addition, RCI often has enough info that you can figure it out as well for weeks exchanges but it appears not for points exchanges in.
I was speaking more to general terms. IF they told you they're only giving RCI Kidani villas, that's likely true, and c/w my suspicions but with no other info to back it up. However, you won't know for certain until you get the real info. I know last fall when I had 2 units, they couldn't tell me if the second was Kidani or Jambo. Since I already had a Kidani 1 BR savannah view which I knew the specifics of already, I wanted to make sure the second was in the same building. RCI ended up giving me a few days until DVC could tell me so I could cancel in case it was a separate building.
As Dean mentioned, this is not true. Once your reservation is transferred to DVC, the view will be known (and fixed). You should be able to just ask the MS rep whether it is Standard or Savannah, and they should be able to tell you.
You can cancel the exchange, subject to the cancellation rules for Points reservations. I think you'd lose the exchange fee, but maybe not the GC fee, and you are doing it well enough in advance that you will get all your points back, but I'm not in Points so I don't know for sure. In the future, you might try asking for a few extra days' grace period, as Dean has, to get confirmation from DVC.
I'm really liking RCI right about now.My FIL sent me the gift certificate for our stay in March and I was able to call DVC to get our reservation number AND find out we are at Kidani in a 1 bedroom savanna view villa!
Thanks for all your help with figuring out RCI/DVC procedures!
He has 72,500 points per year and all I know is that they are made up of 2 different weeks at some huge resort in PA. Silvernail or something is the name of one of them. One they have had at a resort on a lake for Labor Day week since about 25 or so years ago and the other week they added more recently. I don't think they have used their home resort weeks in quite awhile.
I've seen a lot of inventory in both. The difference is that there is no Waitlist with points so everything that comes in makes it at least to the website where with the weeks side, much of the inventory goes to those already on the WL so what you see is only a fraction of what goes to the weeks side. I still think there's more points inventory than weeks at present but not as much as it appears and not as much as some think.
