USPS delivery to resort says "business closed"

[ColoradoMom12]

We are arriving on Tuesday. Last week on Thursday I sent a package to myself (hold for arrival) at our resort, Pop Century. It was due to arrive Saturday. I just now went to check the tracking and confirm it had arrived. It has not. The tracking information says it could not be delivered "because the business was closed". I'm confused and a little nervous. Disney resorts aren't ever (inclement weather aside) closed, are they? What could this be about? I double checked, and I have the correct address. I hope this arrives tomorrow. If it doesn't, I'll have to replace everything and check an additional piece of luggage.

 

[mousehockey37]

Just because it's Disney doesn't mean all the aspects of it are. The parks and resorts themselves are open 24/7, but perhaps the mail dept isn't open past a certain point? I mean, when you ship things home from in the park, it can take almost 3 weeks for you to get what you shipped to yourself. Give it a regular business day (Monday) and check in before 5 Eastern Monday evening.

 

[ColoradoMom12]

I see your point. You're saying that even though I shipped to the resort, it still has to go through the Disney mail center? Hopefully the mail center gets it to our resort before Tuesday. Now I'm wishing I'd sent it sooner. I've never had a problem shipping via priority mail in the past.

 

[mousehockey37]

I see your point. You're saying that even though I shipped to the resort, it still has to go through the Disney mail center? Hopefully the mail center gets it to our resort before Tuesday. Now I'm wishing I'd sent it sooner. I've never had a problem shipping via priority mail in the past.

I'm honestly not sure where it goes. I do know that USPS isn't UPS, so you'd have to think that any package arriving via USPS gets sent to that facility (if different from where all shipping/receiving goes). I'd imagine UPS/FedEx goes straight to the resort check-in desk area, as opposed to mail, which would go to a mail sorting facility (think Mike and Sulley at the end of Monsters Univ.) which then over some time, gets sorted and sent to the resorts.

Maybe there's someone with some insider info as to the process, but just off the top of my head, that could be the biggest obstacle. The mail room "possibly" was closed on Saturday when your items were sent there. Again, shooting from the hip.

 

[ColoradoMom12]

Thanks. I do think you're right. I just Googled it, and the mail (USPS) seems to go to a sorting facility. It was probably closed at 6:30 on a Saturday morning. Hopefully it will be delivered there Monday and to the resort by Tuesday. If not, Amazon Prime Now is my new best friend.

 

[mom2rtk]

That's correct. All USPS mail to Disney resorts gets delivered to a centralized mail center. I hope it shows up quickly for you!

Not sure how long it takes to get from the mail center to your resort. In the future I'd definitely mail earlier.

 

[DIShawn]

My experience is that USPS finds any excuse not to deliver packages on the weekends. Sometimes they fake that they tried to deliver and just throw any failure code. They love to do this with Amazon packages that are guaranteed Saturday or Sunday delivery. I got a failure code a few months that said “Animal Interference”. I don’t live in the type of neighborhood that has animals roaming around and I was home all day. I gave them an A+ for creativity that time though.

My bet is it will get delivered today.

 

[mom2rtk]

My bet is it will get delivered today.

It probably will. But that will just be to the mail center. Hopefully then can get it out to the actual resort quickly after that.

 

[Bob Dolewhip]

I have this happen occasionally with UPS (oops). Sometimes if the carrier doesn’t get to the location they make up BS excuses about why they didn’t deliver. I had a fun conversation with our local office where they insisted my building was closed. “Where do you think I am calling you from?”

 

[DIShawn]

It probably will. But that will just be to the mail center. Hopefully then can get it out to the actual resort quickly after that.

Earlier this year I had something delivered to All Stars and it actually got delivered to the mail distribution center. When I checked in I had to give them my tracking number at the front desk and they delivered it to my hotel room in about two hours. I’m not sure if every resort works like this but the way they were talking at the front desk seemed to indicate that packages stay at the mail distribution center until someone claims them. Maybe it’s just for larger resorts?

 

[ColoradoMom12]

but the way they were talking at the front desk seemed to indicate that packages stay at the mail distribution center until someone claims them. Maybe it’s just for larger resorts?

I've shipped to Pop Century before and had no problem with my package being there upon my arrival. But your post is reassuring! As long as my package arrives today, it sounds like there's at least a chance they could locate it for me if it's not there when we arrive.

How many days ahead should I mail a priority mail package? 5 days usually seems sufficient, but now I'm wondering if i should mail more like 7-10.

 

[DIShawn]

I've shipped to Pop Century before and had no problem with my package being there upon my arrival. But your post is reassuring! As long as my package arrives today, it sounds like there's at least a chance they could locate it for me if it's not there when we arrive.

How many days ahead should I mail a priority mail package? 5 days usually seems sufficient, but now I'm wondering if i should mail more like 7-10.

It might also have to do with package size as to whether they hold it or not. I had a pretty large Prime Pantry box. Just be sure to bring your tracking number... my guess is it makes it very easy to locate it in a large mail center as they probably scan incoming packages and assign it to a smaller storage area within the building. From there they can easily locate it with a tracking number. With just a name though... who knows. I believe their official policy is it “might not be at you hotel room until tomorrow”. I think that’s more of a case of under promise, over deliver, and setting expectations when people show up at midnight and nobody is on mail duty.

 

[Dug720]

I have this happen occasionally with UPS (oops). Sometimes if the carrier doesn’t get to the location they make up BS excuses about why they didn’t deliver. I had a fun conversation with our local office where they insisted my building was closed. “Where do you think I am calling you from?”

Or if they just want to be done for the day. One time I was standing in the kitchen area of my apartment doing dishes or something so I could see the street. I saw the UPS truck pull up (I was expecting something but not sure if it was to come that day, so I was keeping an eye because I know most of them ring, slap, and run (ring the bell, wait like 10 seconds regardless of the fact it's an apartment building, slap the "Missed you" tag on the door, and go). This guy took it one further step of ridiculousness. He got out of the truck with the "Missed You" tag already in his hand, came up to the door WITHOUT THE PACKAGE, and put the tag on the door and left without even ringing the bell. If I'd reacted quicker, once I saw him hop out I should have gone and opened the door to greet him. But as it was, as soon as he left I looked and sure enough, my tag. I got on the phone immediately to the distribution center and demanded to speak to a supervisor. They said "It's showing that no one was home." I said "I don't know how he knew that as he didn't even ring the bell OR bring the package with him to the door." There was silence on the other end, so I said "I was washing dishes and watched him get out of the truck and come to the door without a package and I can tell you my bell never rang. And it's labeled." The supervisor apologized profusely and said it was a sub driver and blah blah and he would contact him to come back. I asked if my regular driver would be back the next day and he would so I said to just have HIM deliver it. Last thing I wanted was to deal with an irate UPS driver who thought he was going home early but had to come back and deliver something.

 

[KristinU]

I have this happen occasionally with UPS (oops). Sometimes if the carrier doesn’t get to the location they make up BS excuses about why they didn’t deliver. I had a fun conversation with our local office where they insisted my building was closed. “Where do you think I am calling you from?”

Yep, this.

We've had it happen several times at home (with Amazon Prime orders that ship through USPS), excuses that just don't make sense like business closed (at our home) or inaccessible entrance when we don't live in a gated community and don't have anything blocking the street, driveway or front walkway.

We also had it happen at Fort Wilderness with a part to fix our RV water heater, it was the last mail delivery day before a holiday and sure enough it was marked with something like "no answer at front gate" at around 2pm. Yeah, right.

Because of these experiences I just don't feel comfortable using Prime Pantry or Prime Now for grocery deliveries on vacation.

 

[gillep]

My experience is that USPS finds any excuse not to deliver packages on the weekends. Sometimes they fake that they tried to deliver and just throw any failure code. They love to do this with Amazon packages that are guaranteed Saturday or Sunday delivery. I got a failure code a few months that said “Animal Interference”. I don’t live in the type of neighborhood that has animals roaming around and I was home all day. I gave them an A+ for creativity that time though.

My bet is it will get delivered today.

Every single time it rains I know that I won't get my USPS packages for that day, and they will make up some absurd excuse. Last time it was that there was not access to the property. I live in a single family home on a cul de sac and the driver walks to all houses, how on earth was there no access to my house? It happens every single time it rains, and complaining to USPS does nothing to correct the issue, it is comical at this point.

 

[dansdad]

Typically, all items shipped via USPS go to WDW central mail sorting facility. All UP A and FedEx go directly to the resort/Bell Services.

 

[bumbershoot]

I had a hold on my mail the other week, had a smartpost delivery to go from fedex to usps to my single family home. And it stated that the “business was closed”. Their error messages are worse than Disney’s a few years back as they were moving to MDE before we knew about MDE! (It all ended up fine. Was held for me and delivered on the day my held mail was delivered)

My experience is that USPS finds any excuse not to deliver packages on the weekends. Sometimes they fake that they tried to deliver and just throw any failure code. They love to do this with Amazon packages that are guaranteed Saturday or Sunday delivery. I got a failure code a few months that said “Animal Interference”. I don’t live in the type of neighborhood that has animals roaming around and I was home all day. I gave them an A+ for creativity that time though.

My bet is it will get delivered today.

You should talk to your postmaster. Amazon has contracted with usps to make those Sunday deliveries, so if your mail carrier (and P.O.) is taking the money to deliver them but not doing it, the postmaster and amazon need to know!!

One time I was standing in the kitchen area of my apartment doing dishes or something so I could see the street. I saw the UPS truck pull up (I was expecting something but not sure if it was to come that day, so I was keeping an eye because I know most of them ring, slap, and run (ring the bell, wait like 10 seconds regardless of the fact it's an apartment building, slap the "Missed you" tag on the door, and go). This guy took it one further step of ridiculousness. He got out of the truck with the "Missed You" tag already in his hand, came up to the door WITHOUT THE PACKAGE, and put the tag on the door and left without even ringing the bell.

Ugh!

I have a “watch the ups guy while at my kitchen sink” story too. DS was little and I was waiting for new cloth diapers to arrive after he had a growth spurt. It was a nasty nasty day out. I was at the sink looking out from my third floor apt (so I had a birds eye view almost) and I saw the truck pull up and stop in the apartment parking lot. Hazards went on, and I could see the truck moving as the driver went into the back from his seat without getting out of the truck. I was watching the whole time. He never got out. There was more movement, and the driver pulled away.

I ran to my phone and computer. Hit refresh on my tracking screen and it said I was unavailable. Checked the door just in case the driver got out as I blinked and went up then down three stories of outside stairs silently and maybe I went deaf as he knocked and blinked again as he went to his truck lol, and of course there was no note.

I believe I ended up having them hold he package for me to pick up after their normal closing time that same evening. I wanted them to truly understand that they had impacted my day and I was willing to go way out of my way to get the package that wasn’t delivered bc it was a nasty day.

 

[disneyfreak202]

Not sure if this was answered, but I had just had to deal with this on my trip. When talking to my resort from USPS, it goes to their mail center, which is open at 7am. We did two day shipping and it was set to arrive on Saturday. They tried to deliver it at 5am and it was not open, we talked to the front desk and on Monday around 4pm we had our package. Give the front desk the tracking number and tell them it is urgent. It was delivered to the packaging center at 10pm on Sunday night. We told the front desk on Monday morning at around 6:45am and because the center was not open they told us to call the front desk when we returned to the room on Monday if it had not arrived to us. We returned at 2pm and called, it took about 2 hours to be delivered to our room. It was definitely a hassle and never will deal with that again.

 

[ColoradoMom12]

Not sure if this was answered, but I had just had to deal with this on my trip. When talking to my resort from USPS, it goes to their mail center, which is open at 7am. We did two day shipping and it was set to arrive on Saturday. They tried to deliver it at 5am and it was not open, we talked to the front desk and on Monday around 4pm we had our package. Give the front desk the tracking number and tell them it is urgent. It was delivered to the packaging center at 10pm on Sunday night. We told the front desk on Monday morning at around 6:45am and because the center was not open they told us to call the front desk when we returned to the room on Monday if it had not arrived to us. We returned at 2pm and called, it took about 2 hours to be delivered to our room. It was definitely a hassle and never will deal with that again.

Thanks for sharing your experience. Sorry you had that happen! What a hassle. I have my tracking number and will provide it to them tomorrow if my package isn't there. It was at least delivered to their mail center this morning, so there's hope I'll see it at some point during my trip. LOL. I'm not using USPS anymore. I thought it would save money over Amazon Prime Now, but that would all be money lost if my package fails to arrive (or arrives after the date when we need it) and we end up needing to place a Prime Now order to replace everything in the missing package.

 

[KristinU]

Thanks for sharing your experience. Sorry you had that happen! What a hassle. I have my tracking number and will provide it to them tomorrow if my package isn't there. It was at least delivered to their mail center this morning, so there's hope I'll see it at some point during my trip. LOL. I'm not using USPS anymore. I thought it would save money over Amazon Prime Now, but that would all be money lost if my package fails to arrive (or arrives after the date when we need it) and we end up needing to place a Prime Now order to replace everything in the missing package.

Ugh, what a pain, I'm sorry you're having to mess with this!

So, Prime Now - who does the delivery for that? Does Amazon have their own delivery trucks and personnel for Prime Now?