I am currently using DU for the fourth time. First time we booked at the Polynesian, but that was after booking at POR and upgrading when FTP came out. DU did a great job. Then, we went in Dec '03. Used DU again and stayed at AllStarMusic. Again, a great job. Then last Aug we used DU to add on the first two days of our trip at CR, before we moved over to BWV using our DVC points. No problem yet again. And to top that off, our agent tried calling us the night we arrived to make sure we were okay since we checked in right along with Hurricane CHarley. But, she couldn't get through until the next day and she left us a messege. Now, we are using them again to add on two days at the end of our trip in June. We were staying at AllStarMovies and got the AP rate for it. But are hoping to move up to POR. Our agent sent along an email letting us know the AP rates were coming out and did we still want to move up. But before I could get back to her, she had booked us at ASMusic. So, we're now waiting to see what happens with the change to POR. We love our agent and are really sad that we can't use her for longer visits but since we bought DVC we only get to use her for those 2-3 add-ons. Her name is Shirley and we love her to pieces. If you get a chance to read these Shirley...thanks!!!! A great service. And no matter what agent is assigned to you..you can ask for a different one. We always ask for Shirley. And I send her an email to let her know we are sending in a quote request so she can be on the look-out!!!