Urgent Question re. Potential DDP Issue at WCC this evening.

[Eander3]

We are at WDW now and are on the DDP. DW, DD 5 and DD 2 (youngest not on plan). It has been a great trip thus far, and nothing will take away from that, but..... We went to WCC for dinner tonight and got the all you can eat skillet for all of us. The waiter did not ask what our dd2 wanted for dinner, and there was no mention of any charges for our 2 yo. We did not order anything for her, but she did eat approx. 1/4 of an ear of corn, and a few bites of chicken. The bill later comes, and they charged us for her. Admittedly, I did not closely review the bill at first, and just handed my card to the server. Our Receipt then comes back showing they deducted 2 adult TS credits, and 2 Child TS credits. When I asked our server about this, he said that anyone who eats gets charged. This didn't seem right, so we asked to speak to the manager. The manager confirmed this, so I then asked to pay for our 2 yo out of pocket, instead of burning up another kids ts credit. They said no problem, gave us 1 kid's credit back, then came back with a bill for $10.11 for her. At that point, the kids were crabby and tired (and so was I) so we just paid the bill.
I know that buffets don't charge for those under 3, and I know that WCC is not a buffet restraunt, but this seems like one of those gray areas, a reather expensive gray area. I don't mind paying for our 2 yo, but if we would have known that up front, we would have ordered something she actually would have eaten! Anyone else have any similar issue like this?
We are definitely not going to let $10 ruin a trip, but we were just cuirous.
Thanks

 

[borgthe]

That is totally wrong. A child under 3 can eat off the adult's plate for no charge. They messed up!

 

[tloft]

it may have been simpler if you had paid with the credit but the front desk at your resort should be able to straighten it out quickly. They know that your daughter is registered as a 2 year old and should not be charged. If you have a minute go and explain the situation to them and they should take care of it no problem - but I wouldn't take time out of my Disney schedule over $10.

On my first of three DDP trips we were charged TS credits at a CS restaurant. I didn't notice until later. The front desk at Animal Kingdom took care of it no problem. I have subsequently had some kind of credit deducting error on each trip and simply take it to the front desk to solve rather than waste time in the restaurant since it was so simple the first time.

 

[hddanis]

Go to your resort conceirge and explain what happened. They should be able to refund the money to you. You shouldn't have been charged.

 

[caracap]

Your hotel concierge will probably give you 1 credit back on your card with no problem. I do think it will be more of a problem if you ask for the cash back, though. Anyways, you shouldn't have been charged.

 

[hddanis]

Your hotel concierge will probably give you 1 credit back on your card with no problem. I do think it will be more of a problem if you ask for the cash back, though. Anyways, you shouldn't have been charged.

They didn't use the credit, they paid OOP for it. They should still have the recipt and if they do, the conceirge should be able to refund the money for it.

 

[caracap]

They didn't use the credit, they paid OOP for it. They should still have the recipt and if they do, the conceirge should be able to refund the money for it.

That's why I said it might be harder to get the cash back. Even though they paid for it OOP, they can give a credit back to the card a lot easier than giving back cash. Although, I am just speaking from a previous experience. The same exact thing happened to us, and we were not given the cash back that we paid, just given 1 kids TS credit instead. I guess it depends on manangement in the hotel tonight.

 

[hddanis]

That's why I said it might be harder to get the cash back. Even though they paid for it OOP, they can give a credit back to the card a lot easier than giving back cash. Although, I am just speaking from a previous experience. The same exact thing happened to us, and we were not given the cash back that we paid, just given 1 kids TS credit instead. I guess it depends on manangement in the hotel tonight.

I'm not trying to argue, but, if they don't even have the dining plan for their child, why should they be given a credit back? They only have the dining plan for the 2 adults (at least that's what I'm reading) 1 child's TS credit isn't going to do them any good if they don't have to pay for the 2 yr old anyway. A 2 yr old shouldn't be charged if it's eating off the parents plates, TS or buffet. They were charged and paid OOP for it. Therefore, they should get the cash (or room charge or however they paid for it) back for it. If they had used a credit, they should get the credit.

Again, not trying to argue, just not understanding.

 

[septbaby]

They didn't use the credit, they paid OOP for it. They should still have the recipt and if they do, the conceirge should be able to refund the money for it.

The cash they paid and a CS credit cost about the same on the std dining plan. So if the OP is willing to take a credit back that's fine.

 

[kaytieeldr]

But then what's the OP going to DO with that child credit? Even if Concierge were to apply it - it would have to be a TS credit, since they paid for a child Table Service meal.

And that would simply leave them $10.11 short, with a TS credit they can't use unless they all sit and watch the five year old eat somewhere.

 

[TLSnell1981]

If you have the time....get your $10 back..yes it's only $10, but it would be nice to have it resolved once and for all......especially if the issue comes up again! You will also do a service for others in this situation. Dis can inform the manager of it's policy on 2 year olds eating off their parents plate.

 

[Cree629]

OP has an older child who is on DDP, so if they get 1TS meal credited back, they can use the extra credit for that older child, or to buy a child's meal for their 2yo at another restaurant if they want.

We just returned from a week there with a 2yo. NEVER did we have to pay for her at a buffet or family style meal. I can't believe the restaurant manager doesn't know the policy!!

 

[Tink415]

I would just let it go and next time ask the server ahead of time what the charge will be for a 2 year old.

Going back 5 years or so, and paying cash for meals not using a dining plan, we were charged quite a few times for food for our under 3 year old at buffet or all you can eat type places. What I can recall, WCC and Ohana there was a charge (and I *thinmk* it was less than regular child price), and Chef Mickey's and Crystal Palace there was no extra charge. I can't remember the other buffets but we ate at all of them at some point. We probably had 6 or so trips when our youngest was under 3 and we were charged someplace everytime. The first time it happened I was surprised, but then it kind of made sense since she wasn't eating off a plate we paid for seperately.

 

[dvcnewgirl]

Under 3 should not be charged. You need to get your $$ back.

 

[carmiedog]

If you have the time....get your $10 back..yes it's only $10, but it would be nice to have it resolved once and for all......especially if the issue comes up again! You will also do a service for other in this situation. Dis can inform the manager of it's policy on 2 year olds eating off their parents plate.

agree. It's only $10, but it would hopefully result in the restaurant being educated in the under 3 policy and help prevent problems for future diners. Your chance to be a good samaritan.

 

[Merilyn]

I am glad I read this post. We are going in May with 2 two year olds. I certainly don't want to pay for them when I am not suppose to. I will check the paper work everytime! Thanks for the information
Merilyn

 

[Blessedx3]

It is only $10 and no it won't ruin your vacation but it is Your $10 and you should get it back. We have never been charged at any TS for our little guys that are under 3 and we have been going 2-3 times a year since they were born.

 

[KristenHoneymooner]

Wouldn't the manager of an individual restaurant be permitted the discretion to decide whether to charge for the child? If they talked to the manager and the manager said they charge for 2-year-olds, then isn't that the end of the story?

Don't get me wrong -- I think it was ridiculous that you were charged and hope you are refunded -- I'm just wondering if head honchos can overrule decisions made by individual restaurant managers..

 

[tndisneyfan]

Wouldn't the manager of an individual restaurant be permitted the discretion to decide whether to charge for the child? If they talked to the manager and the manager said they charge for 2-year-olds, then isn't that the end of the story?

Don't get me wrong -- I think it was ridiculous that you were charged and hope you are refunded -- I'm just wondering if head honchos can overrule decisions made by individual restaurant managers..

Isn't it a WDW policy that children under 3 eat free at buffets and AYCE places? I'm not sure the manager can overrule company policies, or at least he/she shouldn't be able to.

 

[TLSnell1981]

Isn't it a WDW policy that children under 3 eat free at buffets and AYCE places? I'm not sure the manager can overrule company policies, or at least he/she shouldn't be able to.

I don't think they can take away from company policy. If they wanted to comp someone for a specific reason....I'm sure they have the power to do so. Obviously, the manager must have been misinformed. (imagine that....a Disney employee that doesn't have all the facts....especially when it comes to dining)