Urgent Please Help Now

[dimoe]

Okay I have a ding for my fare how do I change it from my other to this one. I am on the same flight and the same time.
THanks Diane

 

[coastgirl]

Sorry, this is second hand...I think what you have to do is call SW and have them cancel pretty much simultaneously with you booking the new fare. Get them to post the credit as you are ready to click and purchase the new fare. It'd be nice to get confirmation, as I've never done it.

Good luck.

 

[mousy_in_canada]

What you need to do is cancel your existing ressie's then rebook using the credit on the new flight.
Hope this helps!

 

[maryliz]

Diane ... I just PM'd you. Hope it helps!


MaryLiz

 

[dimoe]

Has anyone every cancelled their rate to get the ding and then been out of luck ??????I am scared of this happening to me, should I be worried. I mean you are cancelling your flight and then hoping that there are still seats for you with the new rate. YIKES to me that seems really scary.

 

[mousy_in_canada]

It will work, I just did it, make sure you use 2 screens and one is on check out before you cancel it, then add your credit and then it is only gone for 15 seconds or so..
Hope this helps!

 

[lisaviolet]

SW doesn't guarantee that the refund is automatic; however, I've done it many times and it always has been automatic. Tonight, I just cancelled and rebooked and then changed my mind about the flight time I chose and then cancelled and rebooked again. And used two refund codes as well. And everything was a-okay....

Best of luck.

Let us know.

A good piece of advice someone once gave me with SW which I used this time out is .... book your original departure and returns separately b/c to change when a price is lowered on a sale is a breeze online (b/c you just press change under "travel center" and check which flights you are changing) but when a DING comes it is easier to have your flights separated in case you only can use the DING on one part...saves a step.

 

[riu girl]

I think the best thing to do is call SWA and have them walk you through it, for your first time. It is best to have the DING just about booked, up to the screen where they ask for payment and then have the SWA rep on the phone cancel you original ressie. Then IMMEDIATELY enter your old confirmation code (the one just cancelled) into payment info.

I hope it all works out for you.