UPS/Sure Post with extra items in box

[bethbuchall]

I ordered Toy Story Kleenex from Target. They were shipped UPS Sure Post. The box arrived today with obvious damage, and it had been re-taped. My Kleenex were slightly dented but fine to use. The problem is that there are items in the box that I did not order and that did not come from Target. There is no packing slip in the box at all from Target or the other companies.

I tried calling the UPS number. The woman told me that the box transferred to the Post Office yesterday and that they could no longer track it or know what was inside. She offered to tell me the shipping weight. I reiterated that I had the package and that my item was ok but that I had several items that I did not order. She told me that I had to contact the shipper. I told her that the items were not from Target. She told me that the box was from Target. I told her that the items were definitely not from Target other than the original order. I asked if I should take the box back to my local UPS, and she told me that I couldn't do that without contacting the shipper. Target isn't going to know anything about these extra items.

Do I take this back to my local UPS? I don't think it happened at the post office, since it arrived there yesterday and was delivered here today, so they probably won't know anything about it either.

 

[SteveH]

UPS is right, contact Target - my attitude is that until it arrives and is in good shape the selling company is responsible, not the shipper. Let Target send you a new case. I personally hate the UPS Sure Post or FedEx SmartPost systems. IMHO just as likely to be a USPS issue as it was a UPS, but frankly could have been from Target.

 

[bethbuchall]

UPS is right, contact Target - my attitude is that until it arrives and is in good shape the selling company is responsible, not the shipper. Let Target send you a new case. I personally hate the UPS Sure Post or FedEx SmartPost systems. IMHO just as likely to be a USPS issue as it was a UPS, but frankly could have been from Target.

I guess I didn't explain it right. The extra items in the box 100% did not come from Target. They are from other companies. I receive the item that I expected from Target, and it is in usable shape. I do not need anything from Target. I just need to get the random items returned to someone because they are not mine. I doubt UPS can get them where they need to go, but they can return them to the companies that contract with them.

 

[JimMIA]

Nobody will take them back because it will cost them money to take them back, and you have no idea where they originated.
So either keep them and use them, or throw them away if you don't want them.

The person who originally ordered the items will complain and a new shipment will be sent to them.

 

[bethbuchall]

Nobody will take them back because it will cost them money to take them back, and you have no idea where they originated.
So either keep them and use them, or throw them away if you don't want them.

The person who originally ordered the items will complain and a new shipment will be sent to them.

Thank you! That is what my husband just said, too.

 

[Bianca and Bernard]

I guess I didn't explain it right. The extra items in the box 100% did not come from Target. They are from other companies. I receive the item that I expected from Target, and it is in usable shape. I do not need anything from Target. I just need to get the random items returned to someone because they are not mine. I doubt UPS can get them where they need to go, but they can return them to the companies that contract with them.

My guess is some other package was also damaged during the shipping process, and they just tossed the items in your box. You've done your due dillegence, by reporting to UPS/post office and to Target, so just keep the items and move on. There is no telling where the items came from (unless they are clearly labeled or from a brand that only comes from one seller), and even if you did know where they came from, there may not be any way to tell where they were heading to.

 

[WorldWacky]

Just out of curiosity, what WERE the bonus items? Anything good, like Clorox Wipes?

 

[JimMIA]

I had an order mixup a couple of months ago from an online retailer. I received a more expensive model of what I had ordered, and I received 4 instead of the 2 I ordered. My order was about $35, and what I received was $100. My address label was on the exterior of the box, but the packing slip with the correct customer's info was inside.

I called the retailer. They thanked me, and reordered for the other customer. I offered to drive ONE mile to their local store and return the items, but they said no -- keep them.

 

[JimMIA]

Just out of curiosity, what WERE the bonus items? Anything good, like Clorox Wipes?

I have Clorox wipes, but if it was Lysol that was MY order! PM me and I'll pay the shipping!

 

[WorldWacky]

I had an order mixup a couple of months ago from an online retailer. I received a more expensive model of what I had ordered, and I received 4 instead of the 2 I ordered. My order was about $35, and what I received was $100. My address label was on the exterior of the box, but the packing slip with the correct customer's info was inside.

I called the retailer. They thanked me, and reordered for the other customer. I offered to drive ONE mile to their local store and return the items, but they said no -- keep them.

A good deed rewarded! It’s nice when THAT happens.

 

[bethbuchall]

Just out of curiosity, what WERE the bonus items? Anything good, like Clorox Wipes?

Some clothing from Garage Clothing (all too small and youthful for me... no one wants to see me in a crop top!) and a package of equine pituitary supplement for seniors prepared for a horse named Cody, but that says to use the whole strip and there’s only one pod, so I think it must have been damaged. I’m pretty honest (hence not wanting to keep what doesn’t belong to me), but at this point, I might have “forgotten” that I didn’t actually order Clorox Wipes.

 

[bethbuchall]

My guess is some other package was also damaged during the shipping process, and they just tossed the items in your box.

That’s what I suspect as well.

 

[disneychrista]

Sounds like you got a bonus. Either keep & use the items, give them away or throw them in the trash.

 

[bethbuchall]

Sounds like you got a bonus. Either keep & use the items, give them away or throw them in the trash.

I’ll donate the clothing and I guess throw away the horse supplement.

 

[tex1989]

Not sure but my Son and Daughter in law went through this several times. One question though, you mention Sure Post, what is that? Is it some sort of box where you pick up your packages from?

 

[disneychrista]

you mention Sure Post, what is that?

Sure post is where UPS delivers the package to your local Post Office and the USPS delivers it to your home.

 

[kaytieeldr]

Or worse, agrees to that delivery service then notified you me "we'll be in your area and will deliver a day early*", only to ultimately deliver four days later than the post office would have.

* scheduled for Sunday delivery by USPS; UPS put on a truck Saturday, then pulled the driver back halfway through the day while still claiming driver was continuing to deliver; UPS doesn't deliver Sundays; Monday holiday; Tuesday on truck for 12 hours but never delivered; finally arrived Wednesday in smashed boxes.

 

[_19disnA]

You made a reasonable effort to contact the involved parties and they either don't know how to deal with this or don't want to be bothered. If there is no other paperwork to indicate who ordered those items, they also would probably have no way to know. I agree as someone else mentioned previously, some other package(s) probably were also damaged so they just tried to put everything in one box not realizing these weren't all ordered by the same person. If they aren't of significant value (like expensive jewelry) I would just toss them in the trash.

Some companies have no idea how to handle shipping issues or the people you get on the phone have no desire to do anything beyond their basic job description. You are the customer, it isn't your job to do their job for them. Once I make an initial contact, find out they don't know what to do and/or they tell me to call someone else, I usually give up and don't waste any more of my time on it.

 

[tex1989]

The problem with all of these situations seems to be that hand off to the Post Office or in the case of my son to a third party delivery service. Their apartment complex has some companies lock box system at the front of their complex. It has numerous lockers and when the delivery guy gets lazy he puts all that days packages in the same locker, a really large one and then everyone receives the code that day for that locker. Then it's first come first served. The first to get in that locker has the ability to take everyone else's package. It has happened to them several times and they figured it out once when they were the first to open the locker. He said there were 20 packages in it and if he were less than honest he could have taken them all. They complained to Amazon, and UPS who both said the same thing. We have no control over that service provider. That's why they ship everything to our house now because they never know if packages will ever even get to them.